Dominion Energy · 5 hours ago
Operations Analyst
Herndon, VA
Contract
Onsite
Entry Level
$25/hr - $30/hr
1+ years expDominion Energy is seeking an Operations Analyst/911 Dispatcher to gather and analyze customer calls and data to respond to power outages. The role involves dispatching personnel, managing customer-related work, and providing timely information to enhance service reliability.
Utilities
Hiring Manager
Prakhar Verma
Responsibilities
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
Schedules and manages other non-emergency customer-related work in a timely and cost-effective manner to ensure superior customer service
Accurately reports outages to customer's accounts
Accurately manages Estimated Restoration Times to customers
Provides accurate and timely information to customers, and first line resolution to customer complaints
Provides timely and accurate data for continual Service Reliability improvements
Qualification
Required
Verbal & Written communication skills
Good computer skills & proficiency working in various software applications
Problem resolution & analytical thinking
Minimum HS diploma required
Preferred
1-5 years related experience
Utility companies, 911 dispatchers, Military background, call centers
Company
Dominion Energy
Dominion Energy is committed to safely providing reliable, affordable and sustainable energy and to achieving Net Zero emissions by 2050.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
B
Brian C. Bednar
President, General Manager Renewable Development
Recent News
2026-01-03
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2025-12-31
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