Apply on Employer Site

The Reynolds and Reynolds Company · 1 week ago

Entry Level Help Desk Technician

Dayton, OH

Full-time

Onsite

New Grad, Entry Level

Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. The Entry Level Help Desk Technician will respond to and diagnose service issues, ensuring effective resolution for dealership customers.

AutomotiveRetailSales

H1B Sponsor Likely

Responsibilities

The Entry Level Help Desk Technician responds to and diagnoses service issues through discussions with dealership customers and is responsible for leveraging resources across all levels of the organization

You will serve as single point of ownership for customer issues

You will follow call center procedures, document customer issues, include troubleshooting steps and resolution in the call-tracking tool

You will diagnose customer issues and assign appropriate support

You will ensure resolution of issues

Qualification

Customer service skillsTroubleshooting skillsAnalytical thinkingOral communicationWritten communication

Required

Associate degree or equivalent in related field

Strong customer service skills

Analytical thinker

Troubleshooting and problem solving skills

Oral and written communication skills

Benefits

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Company

The Reynolds and Reynolds Company

Glassdoor3.3

Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.

Founded in 1866

Dayton, Ohio, USA

1001-5000 employees

https://www.reyrey.com

H1B Sponsorship

The Reynolds and Reynolds Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (3)

2023 (1)

2020 (1)