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National Service Bureau · 1 day ago

Quality Assurance Coordinator

United States

Full-time

Remote

New Grad, Entry Level

National Service Bureau (NSB) is a family owned, 'People First' company focused on Insurance Subrogation and Accounts Receivable Management. They are seeking a Quality Assurance Coordinator to support management staff in ensuring that internal business productivity and quality are upheld to high industry standards.

Financial ServicesInsuranceMedical

Responsibilities

Monitor agent inbound/outbound calls

Assess calls for compliance, quality, efficiency, and performance

Review agent files for compliance, quality, efficiency, and performance

Identify re-training and coaching opportunities

Effectively communicate coaching opportunities through the proper channels

Support internal quality control policy and procedures

Track performance at department, team and individual levels

Other duties as assigned

Qualification

Quality assuranceAnalytical skillsMicrosoft OfficeOperational auditsEffective feedbackAttention to detailTeamworkPositive attitude

Required

Ability to organize and prioritize multiple tasks and requests

Proficiency with Microsoft Office

Ability to provide effective feedback both verbally and in writing

Exceptional attention to detail

Positive attitude and approach

Strong analytical and problem-solving skills

Experience with operational audits

Ability to work independently and within a team

Willingness to exemplify our Core Values

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Paid Time Off

401(k) plan + employer matching contributions

Medical, Dental, Vision Insurance with employer contributions

Company provided EAP (Employee Assistance Program)

Company

National Service Bureau

About National Service Bureau National Service Bureau (NSB) is a debt recovery agency founded in 1986 that specializes in subrogation and commercial collections.

Founded in 1986