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athenahealth · 1 day ago

Onsite Training People Manager

Boston MA

Full-time

Onsite

Senior Level, Lead/Staff

$93K/yr - $157K/yr

8+ years exp

athenahealth is a company focused on creating a thriving ecosystem for accessible and sustainable healthcare. They are seeking an Onsite Training Manager to oversee training teams and ensure successful implementation of their services at client locations. The role involves managing team performance, supporting client relationships, and developing training strategies for optimal product adoption.

Enterprise SoftwareHealth CareInformation TechnologyMedical

Responsibilities

Manage team of 10 – 15 high travel direct reports, overseeing timesheet and expense submission on a weekly basis

Coordinate with team on project assignments and work with resource deployment team

Support onboarding team members with 30, 60, and 90 day check ins

Provide direct support through 1:1s to manage any issues and conduct bi-annual calibration and career coaching conversations

Support other team events, including annual onsite

Work with large clients throughout the year in support of their training workstream to consult on onsite training strategy and approach

Support team functions and continuous improvement through ownership of an area of responsibility, which could include: Team Onboarding Oversight, Vendor Coordination, Volunteer Coordination, Quality Assurance and Department KPIs/Metrics and Remote and non-traditional productive support

Qualification

People managementProject managementClient-focused experienceNeeds analysisRevenue cycle knowledgeEHR/EMR exposureMS Office SuiteWeb browser proficiency

Required

Bachelor's Degree

8+ years of experience in onboarding, implementation or professional services

People management experience preferred

Experience in a client-focused, fast-paced environment preferred

Project management expertise with ability to oversee multiple complex projects simultaneously

Ability to conduct thorough needs analysis to scope program development

Working knowledge of the revenue cycle and / or exposure to EHR / EMR in a sales, service, or implementation capacity for physician practices, hospitals, or health systems preferred; athenaOne experience preferred

Experience or expertise with applications including, but not limited to, MS Office Suite, and all major web browsers (e.g., Internet Explorer, Chrome)

Preferred

People management experience

Experience in a client-focused, fast-paced environment

Working knowledge of the revenue cycle and / or exposure to EHR / EMR in a sales, service, or implementation capacity for physician practices, hospitals, or health systems

athenaOne experience

Experience or expertise with applications including, but not limited to, MS Office Suite, and all major web browsers (e.g., Internet Explorer, Chrome)