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Auto-Owners Insurance · 1 day ago

Customer Service Representative Part-Time

Lansing, MI

Full-time, Part-time

Hybrid

New Grad, Entry Level

Auto-Owners Insurance is a top-rated insurance carrier seeking a motivated Customer Service Representative to join their team. The role involves communicating with customers, assisting with inquiries, and handling confidential information while maintaining punctual attendance.

Auto InsuranceInsuranceLife Insurance

No H1B

Responsibilities

Communicate and work with customers and associates at all levels

Learn how to and then assist with reviewing and answering basic inquiries from customers

Make computer inquiries and entries relating to customer accounts

Communicate with customers and others as needed to research problems and find solutions

Collect pertinent information from customers to handle inquiries in a timely and accurate manner

Prioritize and organize work to ensure it is completed in a timely manner

Document customer requests and Learn how to and then assist agents with basic tasks

Work with confidential and/or sensitive information, data, and matters in accordance with Company standards

Maintain punctual attendance according to an assigned work schedule at a Company approved work location

Assist with other duties as assigned within the department or elsewhere upon request

Qualification

Customer service experienceTyping speed 40 WPMInsurance knowledgeOral communicationWritten communicationMulti-taskingOrganizational skills

Required

High school diploma or its equivalent is required

Must type a minimum of 40 words per minute with 85% accuracy

Excellent oral and written communication skills

Ability to handle multiple assignments