N.C. Department of Information Technology · 1 day ago
Level 2 Customer Service Agent
Guilford County, NC
Full-time
Hybrid
Entry Level
$46K/yr - $52K/yr
1+ years expThe North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina.
Information Technology & Services
Responsibilities
Consistently answer incoming calls via a high-volume telephone queue
Resolve incoming correspondence via written letters or email
Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures
Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws
Qualification
Required
Associate's degree in Business Administration, Accounting or related field from an appropriately accredited institution
One year work experience preferably in an accounting-related environment
An equivalent combination of education and experience
Benefits
Health insurance options
Standard and supplemental retirement plans
NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
Recent News
Government Technology US
2025-11-08
Government Technology US
2025-08-13
Government Technology US
2025-07-09
Company data provided by crunchbase