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Lifelong · 1 day ago

Supervisor, Housing Case Management

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$28.85/hr - $38.47/hr

3+ years exp

Lifelong is a community health organization dedicated to making health and food accessible. The Program Supervisor for Housing Case Management will oversee case management staff, ensuring high-quality service delivery for individuals experiencing chronic homelessness while supporting compliance and program goals.

Health CareMedicalNon Profit

Responsibilities

Ensure high-quality, culturally responsive housing stability and homelessness prevention services by upholding customer service standards and best practices

Serve as a representative of Lifelong with community partners, fostering new and existing collaborations to strengthen referrals, resources, and client outcomes

Maintain clear, timely, and respectful communication with staff, partners, community stakeholders, funders, and senior leadership regarding program operations, challenges, and initiatives

Supervise and support staff through recruitment, onboarding, training, scheduling, caseload management, performance evaluations, and ongoing supervision, including professional development and leadership growth

Promote a positive, collaborative, and accountable team culture while enforcing policies, mediating conflicts, and addressing client grievances

Ensure staff proficiency in HMIS and data entry requirements, and maintain secure and confidential client records

Support staff in identifying and leveraging housing and supportive service resources using internal and external partnerships

Collaborate with the Associate Director of Housing Case Management and other managers on program administration, fiscal oversight, cross-functional coordination, and service integration

Review and approve program, staff, and office expenditures and support audits, quality assurance activities, and site visits as needed

Analyze program data and outcomes to identify successes, gaps, and opportunities for improvement, and implement appropriate corrective or enhancement strategies

Perform other duties as assigned

Qualification

Staff supervisionHousing First principlesHMIS proficiencyCrisis managementData analysisTeam developmentBilingual SpanishCommunication skillsConflict resolutionOrganizational skillsAdaptability

Required

Bachelor's degree in a social services or other related fields, or combination of related education and work experience

3-5 years of progressive experience in professional supervisory and leadership positions

3-5 years of experience in compliance in delivering housing to low-income persons supported by government grants and contracts

Demonstrated leadership ability, including staff supervision, training, performance support, and team development

Ability to build and maintain effective relationships with community partners, landlords, and service providers

Knowledge of Coordinated Entry, HMIS, and client data systems, with a strong understanding of ethics, professional boundaries, and confidentiality requirements

Experience working with Housing First principles, harm reduction, and trauma-informed frameworks, including supporting clients with complex behavioral health needs

Strong communication, facilitation, and conflict-resolution skills, with the ability to work independently and collaboratively in a dynamic environment

Effective organizational, crisis management, and adaptability skills, including prioritizing multiple demands and working under pressure

Proficiency with Microsoft Office and CRM/database systems