Customer Success Manager jobs in United States
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DealHub.io · 1 week ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

DealHub is a leader in the field of business applications, offering a unique quote-to-revenue solution to help companies increase their revenue. As a Customer Success Manager, you will be the trusted point of contact for customers, guiding them through implementation and ensuring they achieve ongoing value from DealHub's platform.

Contact ManagementCRME-Commerce PlatformsInformation TechnologySaaSSales AutomationSoftware

Responsibilities

Customer meetings on a daily basis, in different stages in their journey
Understand customers' business objectives and proactively identify opportunities to drive value and ROI
Train and provide technical sessions to new customers, ensuring they have a smooth transition onto the platform and understand its features and functionalities
Serve as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform
Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience
Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention
Drive upsell and expansion opportunities within existing accounts, working closely with the Sales team

Qualification

Customer Success ManagementCRM (Salesforce/Dynamics/Hubspot)OnboardingImplementationCPQ ToolsCustomer-Oriented SkillsWorkshop FacilitationDynamic Work EnvironmentEnglish CommunicationInterpersonal CommunicationProblem-Solving

Required

Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must
Have proven hands-on experience with leading onboarding and implementation processes
Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) - is a must
Have good understanding of sales and business processes
Have proven experience with similar roles: Customer Success Manager / Presales / Sales Engineer / Technical Account Manager
Feel comfortable leading workshops and technical training sessions
Have excellent interpersonal communication and customer-oriented skills
Act as the trusted advisor in front of C-suite and senior levels
Have a "can-do" approach, great problem-solving and work-under-pressure ability
Love working in a dynamic and fast-paced environment
Communicate in English as a mother tongue level - is a must

Preferred

Experience with CPQ tools (an advantage)

Company

DealHub.io

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DealHub is the Agentic Quote-to-Revenue platform for forward-thinking enterprises to manage the entire revenue lifecycle.
dateFounded in 2014
location
Austin, Texas, USA
people-size201-500 employees
web-link
https://dealhub.io

Funding

Current Stage
Growth Stage
Total Funding
$84.5M
Key Investors
Alpha Wave VenturesIsrael Growth PartnersCornerstone Venture Partners
2022-06-14Series C· $60M
2021-06-02Series B· $20M
2017-10-01Series A· $3M

Leadership Team

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Eyal Elbahary
CEO and Co-founder
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Alon Lubin
CTO and Co-founder
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Recent News

legacy.thefly.com
DealHub.io announces $100M growth round
2026-01-21
PR Newswire
DealHub.io Reports Growth with $100M New Funding
2026-01-20
TradingView
DealHub.io Reports $100 Mln New Funding
2026-01-20
Company data provided by crunchbase