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Aspen Technology · 1 day ago

Associate Technical Support Engineer (Knowledge of Process Simulation Software)

Houston, TX

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Aspen Technology is seeking a Technical Support Engineer to join their industry leading Engineering software support team. The role involves resolving customer technical support problems, delivering training, and providing pre-sales support while driving improvements in Engineering software based on customer feedback.

IndustrialIndustrial AutomationIndustrial ManufacturingManufacturingSoftwareSupply Chain ManagementSustainability

No H1B

Hiring Manager

Wendell Johnson, PHR, SHRM-CP

Responsibilities

Assignments will be varied. Your time will be divided between solving customer technical support problems with our Engineering software via telephone/web, delivering high quality training on our Engineering product line, pre-sales support to win new customers and other department projects as needed

Learn and understand our customers’ business problems and data flows. Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations to the customers on how to achieve more business value from our products

Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R&D team to make our products better

Serve as a technical expert and provide technical leadership in several specialized areas within our Engineering technical support team

Review unresolved issues to ensure proper resolution of customer’s problems and provide second level support to complex problems through broader technical knowledge

Develop and maintain Engineering training course materials and curriculum to include newly released functionality

Mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in-depth product knowledge and skill

Author white paper solution articles for publication to the user community through our support web knowledge base

Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international