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Aero · 2 weeks ago

Business Development & Operations Specialist

Van Nuys, California, United States

Full-time

Hybrid

Mid Level

$75K/yr - $100K/yr

3+ years exp

Aero is redefining air travel with a modern approach, focusing on exceptional journeys and experiences for their guests. The Business Development & Operations Specialist will support day-to-day operations of Aero’s partner ecosystem, ensuring seamless execution across various operational workflows and enhancing partner and guest experiences.

Air TransportationLeisureTourismTravel

Responsibilities

Serve as the primary support contact for travel advisors, agencies, and partners, addressing day-to-day operational questions and requests

Support high-touch booking coordination and post-booking partner engagement

Collaborate with concierge and internal teams to coordinate partnership-related fulfillment activities

Support non-standard booking scenarios by coordinating with internal stakeholders as needed

Onboard new partners by providing booking guidance, program information, and required onboarding materials

Proactively engage partners to support onboarding, booking enablement, and understanding of commission processes

Develop and maintain partner enablement resources to support booking and engagement

Serve as a point of contact for partner content-related questions, coordinating with Experience or Marketing teams as needed

Support partner onboarding and enablement initiatives, including participation in webinars and live training session

Create, manage, and maintain partner contracts and commercial agreements

Support contract inquiries, updates, and renewals in coordination with internal stakeholders

Prepare and review contract markups to support internal review and approval

Monitor agreement status and coordinate follow-ups to support timely renewals

Manage partner booking and promotional assets, ensuring accurate tracking and data integrity across systems

Maintain strong data quality standards by proactively identifying gaps, inconsistencies, and anomalies

Deliver partner and channel performance reporting, including bookings, promotions, and revenue insights

Prepare demand generation performance summaries for leadership and executive audiences

Develop booked-flight reporting and ad hoc analyses to support internal teams and partners

Partner with Finance and cross-functional teams to resolve reporting issues and continuously improve data reliability

Support partner commission and payment workflows in coordination with Finance

Prepare and distribute commission documentation and invoices for partners

Serve as a primary point of contact for partner commission- and payment-related inquiries

Lead project integrations related to departmental requirements and partner-facing workflows

Collaborate cross-functionally to support partnership marketing and demand generation initiatives

Share regular partner updates with Marketing to support lifecycle and engagement efforts

Track partnership-related requests and coordinate routing to appropriate stakeholders

Coordinate closely with Partnerships, Marketing, Concierge, Finance, Legal, Analytics, and Experience teams

Qualification

Partnerships operationsRevenue operationsTravel industry operationsContract managementCRM systemsBooking toolsHighly organizedProactiveCommunication

Required

3+ years of experience in partnerships operations, revenue operations, travel industry operations, or client/partner support

Strong operational mindset with high attention to detail

Comfortable managing contracts, reporting, and cross-functional workflows simultaneously

Experience working with contract management platforms, CRM systems, booking or ticketing tools (Sabre/GDS) platform integration, and reporting platforms

Excellent written and verbal communication skills

Highly organized, proactive, and able to manage a high volume of inbound requests