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KeenLogic · 7 hours ago

Installation Technician

Washington, DC

Full-time

Onsite

Senior Level

6+ years exp

KeenLogic is seeking to hire a Senior Installation Technician supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. The role involves providing on-site field support, including hardware installations and emergency repairs, while interacting directly with Senators and staff.

Information Technology

No H1B

U.S. Citizen Only

Responsibilities

Provides on-site technical support at Senate state and field offices, including hardware installations, returns to stock (RTS), equipment replacements, and emergency repair services

Interfaces directly with Senators, staff, and authorized users, delivering professional, customer-focused support in a high-visibility environment

Installs, tests, maintains, and repairs equipment, integrated systems, subsystems, and approved software at Senate locations in accordance with established standards

Assembles, installs, and configures systems and equipment based on site assessments, floor plans, schematics, and technical documentation

Performs equipment upgrades, relocations, and removals, ensuring coordination with engineering changes and approved configurations

Provides instruction to users on proper equipment operation and basic troubleshooting as appropriate

Performs preventative maintenance and diagnostics to identify and resolve equipment issues and minimize downtime

Troubleshoots hardware and connectivity issues efficiently to restore service within established timeframes

Ensures accurate asset tagging, documentation, and inventory updates in accordance with Senate procedures

Coordinates with Help Desk, logistics, and technical teams to support deployments, office moves, and surge requirements

Adheres to security, safety, and compliance requirements while working on-site at Senate facilities

Maintains awareness of scheduled deployments, hardware refresh cycles, and emergency response procedures

Documents installation activities, configurations, and resolutions in the designated tracking systems

Qualification

IT field support experienceCustomer service skillsITIL certificationSecurity+ certificationHardware installationsApple certificationMicrosoft certification