TEKsystems · 1 day ago
L1 Help Desk Support
Sierra Vista, AZ
Contract
Onsite
New Grad, Entry Level
$27.53/hr - $27.53/hr
0+ years expTEKsystems is a leading provider of business and technology services, and they are seeking qualified help desk support technicians. The role involves resolving technical issues, providing customer support, and documenting interactions within a ticketing system.
Information Technology
No H1B
Security Clearance Required
Responsibilities
Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to higher tiers as required
Documents all customer interactions within a ticketing system
Qualification
Required
Help desk support
Troubleshooting
Customer service
Service desk
Windows 10
Active directory
Office 365
Ticketing system
Phone support
Active Secret clearance
Current A+, Net+ or Sec+ Cert
~0- 6 months of help desk support experience or customer service experience for the department of defense/military
Current Sec+, net+, or A+
Ability to work shift work including days, swings, mids and weekend shifts
Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to higher tiers as required
Documents all customer interactions within a ticketing system
This candidate is required to obtain a Security Clearance and/or have an active Secret Security Clearance
Preferred
Office 365 fundamental knowledge
Past DOD experience
Communication skills
Ability to work well with a team
Intellectual curiosity
Transitioning veterans and Military spouses
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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