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AT&T · 6 hours ago

Specialist Network Technology Support

Bedminster, NJ

Full-time

Onsite

Entry, Mid Level

$77K/yr - $131K/yr

2+ years exp

AT&T is a leading communications and technology company that aims to connect the world. They are seeking a Specialist Network Technology Support to provide technical support, troubleshoot network issues, and collaborate with various teams to enhance network performance and reliability.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

H1B Sponsor Likely

Responsibilities

Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive); investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments; implement restoration of service; and may involve the implementation of vendor/IT fixes or design changes

Solves Tier 2 issues independently and works with additional support teams and vendors as needed

Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs)

Works closely with business partners in a DevOps methodology partnering with Labs, product development, and engineering teams to create process documentation, methods, procedures, and guidelines for current network planning, capacity management and use/test cases during new technology instantiation

Participates in collaboration sessions with vendors on product capabilities and improvements

Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates

May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event

Collaborate with upstream and downstream partners (hardware or software vendors, CTO, engineering, product development, provisioning, etc.) to design and implement custom solutions for internal and external customers and conduct change management procedures

Develop applications, scripts, and act as system DBA (database administration), building websites, web applications, and internal messaging BOTs while maintaining other key critical software/data platforms

Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events translating business problems into insights

Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions

Perform data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools

Responsible for the overall reliability and operations of ATTs Optical, IP Core, Mobility, and other advanced communication technologies

Performs both fault and lifecycle management to deliver platform technical support on a 24X7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments

Must understand the End- to-End service to support underlying technologies (VOIP, messaging, wifi, etc.)

Qualification

Network troubleshootingFault managementData analysisDevOps methodologyDatabase administrationScriptingProgrammingTechnical documentationCollaborationCommunication skills

Required

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted

No relocation is offered