Gainsight · 2 hours ago
Senior Manager, Technical Services
United States
Full-time
Remote
Senior Level, Lead/Staff
$116K/yr - $214K/yr
9+ years expGainsight is the AI-powered retention engine behind the world’s most customer-centric companies. They are seeking a Senior Manager, Technical Services to lead a team focused on customer retention, growth, and value realization across their SaaS portfolio.
AnalyticsInformation TechnologySaaSSoftware
Responsibilities
Collaborate with customers to understand their unique needs and ensure they are realizing the full potential of our solutions
Advocate for customer requirements within the organization to enhance product adoption and service offerings
Develop and implement strategies to ensure high customer satisfaction and retention rates
Identify opportunities for growth within existing accounts and drive actionable plans to realize them
Enable revenue growth across all Gainsights Product lines through effective project delivery and customer partnership
Lead the Professional Services ARR (Annual Recurring Revenue) line of business, ensuring profitable operations and growth
Participate as a leader in crossfunctional teams enabling seamless service and support to customers, ensuring alignment across an integrated account team
Promote collaboration and communication among team members to optimize client engagement efforts
Provide guidance, mentorship, and professional development opportunities to team members, fostering a growth mindset and a culture of continuous improvement
Lead and participate in regular team talent assessments to foster teammate enablement and growth
Engage directly with key customers to build strong relationships, understand their challenges, and demonstrate the value of our Products
Serve as a trusted advisor to customers, offering solutions that align with their business objectives
Qualification
Required
Bachelors Degree in Project Management, Business Administration, or a related field and/or Bachelors Degree or 9-12 years of related experience with 4-7 years management experience
Proven experience (4+ years) in a leadership role within postsales management, professional services, or customer support, preferably in a technology-driven environment
Strong consulting background with the ability to understand customer needs and translate them into effective service solutions
Deep understanding of customer success principles and experience developing and executing postsales strategies that drive revenue and improve customer satisfaction
Familiarity with AI, automation, and other emerging technologies, with a track record of successfully implementing these technologies to enhance service delivery
Excellent leadership and team management skills with a demonstrated ability to inspire and develop a diverse global team
Exceptional communication and interpersonal skills, capable of engaging with stakeholders at all levels, including executive leadership
Strategic thinker with strong analytical skills and the ability to translate insights into actionable plans
Benefits
Fully covered medical premiums (employee-only)
Flexible PTO
401(k) plan
Dental and vision coverage
Remote work options
$10,000 lifetime fertility stipend
Access to coworking spaces around the globe
Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
Company
Gainsight
Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
1001-5000 employees
H1B Sponsorship
Gainsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$156.25MKey Investors
Lightspeed Venture PartnersInsight PartnersBessemer Venture Partners
2020-11-30Acquired
2017-05-09Series E· $52M
2015-11-12Series D· $50M
Leadership Team
Nick Mehta
Board of Directors and Special Advisor to the CEO
Mickey Alon
CTO and Founder of Gainsight PX
Recent News
2026-01-13
Morningstar.com
2025-11-03
Company data provided by crunchbase