Stratacent ยท 1 day ago
ITSM Project Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
12+ years expStratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, and they are seeking an experienced ITSM/ Tech Project Manager. The role involves ensuring adherence to ITIL standards, leading ITSM-based projects, and managing cross-functional project teams to achieve business objectives.
Big DataDatabaseInformation Technology
Responsibilities
Lead and manage ITSM/ITIL-based projects, overseeing the prioritization of problems, critical incidents, planned tasks, and proactive initiatives
Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders and senior management, aligning project goals with business objectives and ITIL frameworks
Experience in lead planning and/or management of projects and you may participate in the design and/or testing phases and have experience with ITSM Software (Helix ITSM / Remedy BMC / ServiceNow knowledge preferred)
Experience facilitating the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary
Set and meet realistic deadlines, forecast changes and communicate current and projected issues; constantly updating all relevant internal and external stakeholders
Experience of managing project financials and revenue forecasting
Demonstrable experience of managing projects throughout the entire project lifecycle: bid reviews, scoping, data collection, analysis, solutions/controls and documentation
Familiarity with ITSM and BMC Product suite a plus
Lead the cultivation of good working relationships and information flow with groups internal and external to the project teams, such as Product Management, Sales, Support and customers
Qualification
Required
13 -15 years of experience as a Project Manager and must have had responsibility for numerous successful projects (delivered on time, meeting client requirements with high customer satisfaction), including some complex projects, and projects involving a number of project staff and clients using SDLC and agile methods in a fast-paced environment
Lead and manage ITSM/ITIL-based projects, overseeing the prioritization of problems, critical incidents, planned tasks, and proactive initiatives
Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders and senior management, aligning project goals with business objectives and ITIL frameworks
Experience in lead planning and/or management of projects and you may participate in the design and/or testing phases and have experience with ITSM Software (Helix ITSM / Remedy BMC / ServiceNow knowledge preferred)
Experience facilitating the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary
Set and meet realistic deadlines, forecast changes and communicate current and projected issues; constantly updating all relevant internal and external stakeholders
Experience of managing project financials and revenue forecasting
Demonstrable experience of managing projects throughout the entire project lifecycle: bid reviews, scoping, data collection, analysis, solutions/controls and documentation
Familiarity with ITSM and BMC Product suite a plus
PMI Project Management Professional (PMP) certification or other formal training in Project Management methodology (PRINCE 2 Practitioner)
Lead the cultivation of good working relationships and information flow with groups internal and external to the project teams, such as Product Management, Sales, Support and customers
Minimum of 12 years of experience in IT project management with ITIL principles and frameworks
Thorough understanding of software development life cycles as well as agile project management and software development methodologies
Professional, high energy, strong technical aptitude, diplomatic, decisive, strong negotiator, independent, flexible, detail-oriented, and agent of change
Knowledge of ITSM best practices and processes, including Agile and DevOps
Proven experience in leading and managing cross-functional project teams, including internal resources, vendors, and stakeholders
Proficiency in tools and technologies, such as ServiceNow, Remedy, JIRA, or similar platforms, for incident, problem, and release management
Proficiency in MS office and MS project is mandatory
Strong understanding of IT service management (ITSM) principles, change management processes, and IT governance frameworks
Excellent project management skills, with a deep understanding of project management methodologies and best practices
Strong leadership and communication skills, with the ability to effectively interact with stakeholders at all levels of the organization
Bachelor's degree in computer science, information technology, or a related field
Preferred
ITIL certifications, such as ITIL Foundation, ITIL Practitioner, or ITIL Service Manager (Good to have)
Valid CAPM, PMP or Prince2 certification (nice to have)
Benefits
Health Insurance
Vision Plan
Dental Plan
Health Saving Account (HSA)
Paid Time Off and Vacations
401K Plan
Continuous Learning Program
Company
Stratacent
Stratacent is an IT managed services company with an emphasis in data driven solutions.
201-500 employees
H1B Sponsorship
Stratacent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (8)
2022 (5)
2021 (5)
2020 (14)
Funding
Current Stage
Growth StageLeadership Team
Amit Arya
Founder & CEO
Company data provided by crunchbase