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Stanford Health Care · 9 hours ago

Cancer Center Patient Administrative Specialist II - New Patient Coordinator

Newark, CA

Full-time

Hybrid

Entry Level

$32.56/hr - $36.66/hr

1+ years exp

Stanford Health Care is a leading healthcare provider, and they are seeking a Patient Administrative Specialist II to manage new patient coordination and surgery scheduling in an outpatient clinical setting. The role involves handling administrative tasks, patient interactions, and maintaining communication with staff and providers to ensure a seamless patient experience.

Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules

Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways

Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility

Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence

Manage faxes, mail, file documentation, and maintain databases

Process forms and utilize phone and electronic medical records systems

Welcome and orient new PAS staff members to best practices

Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients

Communicate scheduling preferences and urgent needs with providers

Strong Proficiency In At Least ONE of the Following Specialized Functions: Medication Prior Authorization, Specialized Data Collection & Coordination, Cross-trained to support multiple providers, services, and/or departments, Surgery/Procedure Scheduling, New Patient Coordination

Qualification

Patient CoordinationSurgery SchedulingReferral ManagementWindows-based SoftwareMedical TerminologyCustomer ServiceCommunication SkillsTime ManagementProblem Solving

Required

High School Diploma/GED

At least one (1) year of related healthcare experience (Including external experience) required

Knowledge of Windows-based office software, computers, and operating systems

Basic Knowledge of medical terminology

Strong written and phone/verbal communication skills

Phone skills, including familiarity with complex or multi-line phone systems

Strong time management and organizational skills

Ability to solve problems and manage multiple priorities

Actively listen to patients and colleagues

Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism

Adjust communications to fit the needs and level of understanding of the receiver

Exercise calmness in stressful situations

Assist with welcoming & orienting new PAS staff members

Demonstrate exemplary customer service and acts as a liaison between the front and back office

Ability to acquire and develop departmental expertise

Company

Stanford Health Care

Glassdoor4.0

Stanford Health Care is a healthcare center that treats cancer, heart disease, brain disorders, and primary care issues.

Founded in 1885

Palo Alto, California, USA

10001+ employees

https://stanfordhealthcare.org

H1B Sponsorship

Stanford Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (102)

2024 (74)

2023 (82)

2022 (55)

2021 (54)

2020 (67)