JPMorganChase · 23 hours ago
Technical Product Manager - Global Capture
Jersey City, NJ
Full-time
Hybrid
Senior Level
$123K/yr - $201K/yr
5+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. They are seeking a Vice President - Technical Product Manager to lead the strategy and delivery of an industry-leading voice recording service, ensuring compliance and operational integrity while managing cross-functional teams and product metrics.
Asset ManagementBankingFinancial Services
Responsibilities
5+ years defining and communicating product vision and strategy in line with the customers’ long-term business goals for compliant voice capture, governance, retention, discovery, and analytics while delivering complex, multi-quarter programs end to end by orchestrating cross-region feature teams across Engineering, SRE, and Controls; aligns milestones, dependencies, and risk controls to meet committed SLOs/SLAs and business outcomes
Identifies market need, interfaces with line of business technology customers as needed to define the scope and position of the product, and defines and manages the product’s business metrics, including cost, feature and functionality, risk posture, reliability, and customer-facing SLOs/SLAs
Creates and maintains the product definition, multi-year roadmap, and customer-facing SLOs/SLAs for capture success, ingestion latency, indexing throughput, retention, discovery time, and MTTR; prioritizes the product backlog and maintains a clear vision for the product
Drives API-first product capabilities for ingestion, entitlements, eDiscovery, supervision, reporting, and admin; establishes standards for versioning, documentation, auth, quotas, and observability
Partners with architecture, engineering, risk, and operations to design capture pipelines, entitlement and population management, recording assurance and reconciliation, immutability and encryption controls, journaling, legal hold, and defensible deletion
Manages the senior stakeholder community and customer advisory boards; leads by example while exhibiting robust risk measures and advocating for adherence throughout the development lifecycle
Owns the P&L of the product, establishes unit economics, and drives our cloud strategy for information archive platforms across on-prem and public cloud (AWS/Azure/GCP) while tracking and evaluating vendor roadmaps; leads make/buy/partner decisions and integrations across recording, archiving, governance providers
Qualification
Required
5+ years defining and communicating product vision and strategy in line with the customers' long-term business goals for compliant voice capture, governance, retention, discovery, and analytics while delivering complex, multi-quarter programs end to end by orchestrating cross-region feature teams across Engineering, SRE, and Controls; aligns milestones, dependencies, and risk controls to meet committed SLOs/SLAs and business outcomes
Identifies market need, interfaces with line of business technology customers as needed to define the scope and position of the product, and defines and manages the product's business metrics, including cost, feature and functionality, risk posture, reliability, and customer-facing SLOs/SLAs
Creates and maintains the product definition, multi-year roadmap, and customer-facing SLOs/SLAs for capture success, ingestion latency, indexing throughput, retention, discovery time, and MTTR; prioritizes the product backlog and maintains a clear vision for the product
Drives API-first product capabilities for ingestion, entitlements, eDiscovery, supervision, reporting, and admin; establishes standards for versioning, documentation, auth, quotas, and observability
Partners with architecture, engineering, risk, and operations to design capture pipelines, entitlement and population management, recording assurance and reconciliation, immutability and encryption controls, journaling, legal hold, and defensible deletion
Manages the senior stakeholder community and customer advisory boards; leads by example while exhibiting robust risk measures and advocating for adherence throughout the development lifecycle
Owns the P&L of the product, establishes unit economics, and drives our cloud strategy for information archive platforms across on-prem and public cloud (AWS/Azure/GCP) while tracking and evaluating vendor roadmaps; leads make/buy/partner decisions and integrations across recording, archiving, governance providers
Cloud experience delivering enterprise-grade platforms on AWS, Azure, or GCP, including secure storage, encryption and key management, multi-region DR, resiliency, cost optimization, and observability
API product ownership: defines strategy, roadmap, and governance for developer-facing APIs and webhooks; sets versioning and deprecation policies; drives adoption, SLAs, and developer experience; partners with engineering on auth standards, rate limits/quotas, and telemetry
Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions; clear definition and reporting of SLOs/SLAs and outcome-driven KPIs
Understanding of the end-to-end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations
Understanding of software development methodologies and practices (SDLC, Agile, Scrum), with experience writing technical stories in Jira and documentation in Confluence using industry-standard notation
Good written and verbal communication skills with the ability to articulate concepts to senior management and customers; proven ability to build strong, cohesive partnerships with key stakeholders
Preferred
Familiarity with regulatory and compliance requirements impacting communications retention and supervision in financial services (e.g., SEC 17a-4, FINRA, MiFID II, FCA), and how these translate into product and control objectives
Product management and engineering experience with emphasis on delivering digital communications governance and archiving systems to end users and control functions within an enterprise environment
Hands-on experience with any archiving and governance platforms such as: NICE, Verint, Dubber, CallCabinet, ASC, Numonix, AudioCodes, Smarsh, Global Relay, Proofpoint, Mimecast, Microsoft Purview, Veritas, Theta Lake; understanding of journaling, retention schedules, supervision, eDiscovery, legal hold
Applied experience of digital communications governance and archiving systems, including recording assurance (record completeness), entitlement and recorded user population management, provisioning, and large-scale operations
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
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