GSK · 6 hours ago
ViiV Healthcare (GSK) Sales Operations Data Manager
Durham, NC
Full-time
Onsite
Senior Level
5+ years expViiV Healthcare is a global specialty HIV company dedicated to researching and delivering new medicines for individuals living with and at risk of HIV. The Sales Operations Data Manager will lead data strategy and operations, ensuring high-quality data management and collaboration with various teams to support strategic decision-making and operational excellence.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Lead data strategy for non-retail and other sales operations initiatives
Collaborate with analytics teams (sales operations, medical, payer, digital) to inform and educate on data strategy
Guide effective data use for field execution and incentive compensation, including business rules, tracking systems, analyses, and goal setting
Partner with business teams to determine KPIs, metrics, and report design for subnational data sets
Communicate complex data and solutions to stakeholders with varying levels of data acumen
Oversee Sales Operations data management, ensuring data quality, monitoring, and reporting standards
Collaborate with data owners and engineering teams to maintain KPI inventories and subnational data sources to support dashboard reporting capabilities
Implement data quality monitoring and remediation frameworks for completeness, consistency, and accuracy
Recommend new approaches to achieve operational effectiveness and efficiency and address gaps brought to Data Strategy & Operations by Sales Operations partners
Create SOPs and maintain appropriate systems, databases, and records
Conduct periodic KPI reviews to adjust definitions, thresholds, and business rules
Coordinate with external vendors for data solutions and analyses, ensuring timely, high-quality, and complete data
Act as primary liaison for data vendors, analytics partners, and third-party platforms
Oversee SLAs, data quality, and contract renewals in coordination with procurement and legal
Collaborate closely with Commercial, Market Access, and Patient Access teams for consistent reporting delivery
Partner with internal teams to align on data architecture, business rules, and reporting requirements
Simplify and automate sales operations processes where identified and applicable for greater efficiency and quality assurance
Use creativity and agility to identify and utilize the best available data to solve problems systematically, reducing manual work wherever possible
Document and improve sales data use processes, recommending enhancements and supporting implementation
Train/support Sales Operations colleagues on reporting tools and processes
Qualification
Required
Bachelor's degree in Business OR Data Analytics OR Computer Science OR Life Sciences
5 plus years of experience in commercial data operations OR analytics AND/OR business intelligence within the pharmaceutical or biotech industry
Experience using analytics tools like SQL, Power BI, Tableau and Excel
Experience cross-functional reporting initiatives and managing stakeholder expectations
Experience translating technical outputs into actionable insights for non-technical audiences using data storytelling skills
Preferred
Strong analytical ability, leadership, partnering, business acumen, communication skills, and attention to detail
Experience with and understanding of pharmaceutical data sources, especially IQVIA data assets
Specialty Pharmacy data knowledge a plus
Analytical model development and database manipulation experience
Experience delivering results and working in a highly matrixed organization, collaborating across multiple stakeholders
Strategic mindset, analytical thinking, interpersonal skills, leadership skills, quantitative skills, communication skills, and project management
Creative problem solving and nuanced decision-making skills
Comfort with ambiguity and the ability to forge ahead on initiatives not done before, recognizing obstacles to overcome along the way
Benefits
Comprehensive benefits program ViiV offers US employees
Same benefits options and plans as GSK employee
Company
GSK
We are uniting science, technology and talent to get ahead of disease together. Our community guidelines: https://gsk.to/socialmedia
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$25.51MKey Investors
CARB-X
2021-03-02Grant· $18M
2020-09-23Grant· $7.51M
1978-01-13IPO
Leadership Team
Julie Brown
CFO
Mike Elmore
SVP & Chief Information Security Officer, GSK
Recent News
2026-01-13
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