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AI Digital · 2 days ago

Client Service Director (Brand Direct)

United States

Full-time

Remote

Director/Executive

8+ years exp

AI Digital is a company focused on delivering high-quality digital experiences, and they are seeking a Client Service Director for their Brand Direct department. The role involves leading a team of account managers, optimizing resources for high-priority accounts, and acting as a strategic advisor for direct clients.

AdvertisingMarketingSocial Media Marketing

Growth Opportunities

Responsibilities

Develop, implement, and continuously refine consistent account management workflows and SOPs (Standard Operating Procedures) across the Brand Direct POD to deliver a uniform, high-quality AI Digital experience

Lead, mentor, and develop a team of account managers, coaching them to operate as trusted strategic advisors to their clients

Strategically allocate resources across high-priority accounts, ensuring the team is structured to support the complex, high-touch nature of direct brand relationships

Build and sustain a high-performance culture grounded in accountability, proactive problem-solving, and continuous process improvement

Act as the primary point of contact for key direct accounts, serving as a senior consultant who provides clear, confident guidance on digital strategy

Translate clients’ business objectives into aligned operational and technical execution, ensuring all deliverables are directly tied to the client’s core KPIs

Set the standard for the department by effectively navigating complex client challenges and internal stakeholder dynamics with professionalism and clarity

Drive strategic account planning with a focus on long-term retention and the scalable growth of each brand’s digital footprint

Partner closely with MPO, Growth, and Strategy teams to ensure Brand Direct needs are clearly articulated and seamlessly executed

Own performance oversight by monitoring KPIs and identifying optimization opportunities, ensuring reporting is insight-driven, actionable, and valuable to brand stakeholders

Qualification

Client service managementDigital strategyTeam leadershipProcess designAnalytical skillsCommunication skillsProblem-solving

Required

8+ years of experience in client service or account management within digital advertising

Proven Leadership: A track record of managing and developing teams to achieve high performance in a fast-paced environment

Bachelor's degree in Marketing or a related field

Process-Oriented Mindset: Exceptional ability to design and implement scalable frameworks and methodologies that can be consistently applied across clients

Authoritative Communication: Strong executive-level presentation skills, with the ability to lead discussions, command the room, and deliver clear, prescriptive recommendations to senior brand stakeholders

Analytical Rigor: Ability to synthesize complex data and translate it into clear, compelling narratives for non-technical brand audiences

Strategic Problem-Solving: A client-centric, forward-thinking problem solver who proactively identifies and mitigates potential risks before they impact the client relationship