PENNYMAC · 1 day ago
Mortgage Operations Manager - Condition Review
Carrollton, TX
Full-time
Onsite
Mid, Senior Level
$65K/yr - $100K/yr
5+ years expPennymac is a specialty financial services firm focused on the U.S. mortgage market. The Mortgage Operations Manager - Condition Review will lead a team to manage daily operations, drive process improvements, and ensure compliance with regulations and company standards.
BankingFinanceFinancial ServicesLendingMortgage
Responsibilities
Lead, coach and develop a team of Condition Reviewers, providing regular feedback, mentoring, and performance evaluations to drive productivity and quality
Oversee loan condition review queues, ensuring timely process and clearing of conditions in line with SLA requirements
Utilize internal systems and reporting to monitor and manage team work-flows effectively
Review and analyze daily, weekly, and monthly to assess performance and identify trends
Ensure compliance with mortgage origination policies, investor guidelines, and regulatory requirements, performing regular audits and implementing corrective actions as needed
Act as a primary point of escalation for complex issues, collaborating with leadership and cross functional-teams to drive effective resolutions
Identify and implement process improvements and technology initiatives to enhance efficiency, reduce cycle times, and improve quality
Collaborate with Underwriting, Processing, and Quality Assurance teams to resolve complex conditions and streamline work-flows
Monitor aged internal conditions and ensure timely follow-ups and resolution
Perform capacity and staff planning to meet service level agreements and business needs
Communicate monthly performance results and key insights to managements, providing data-driven recommendations for improvement
Foster a collaborative team environment by leading daily huddles and regular one-on-one meetings
Support training initiatives identifying skill gaps and providing coaching to enhance team performance
Maintain and update departmental policies and procedure, ensuring the team adheres to established guidelines and implementing revisions as needed to reflect current practices and regulatory/Investor requirements
Qualification
Required
Bachelor's degree or equivalent work experience
5+ years of relevant work experience
Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
Mortgage experience required
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Company
PENNYMAC
Pennymac is a home loan lending company that offers financial services.
1001-5000 employees
H1B Sponsorship
PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (42)
2023 (33)
2022 (44)
2021 (65)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M
Leadership Team
Amar Nadig
Senior Vice President of Enterprise Data
Kevin Ryan
Senior Managing Director and Chief Strategy Officer
Recent News
MarketScreener
2025-12-20
2025-12-16
2025-11-06
Company data provided by crunchbase