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Hyperion Solutions · 13 hours ago

Lead Technical Sales Engineer

Richmond, IN

Full-time

Onsite

Mid, Senior Level

3+ years exp

Hyperion Solutions is a leading provider of systems and components for hydraulic elevators. The Lead Technical Sales Engineer will be responsible for providing technical expertise, managing sales proposals, and ensuring customer satisfaction through effective communication and support.

Management Information SystemsTechnical SupportTransportation

Responsibilities

Size, select, and run calculations to identify the best fit equipment for customers’ applications

Pursue increasing knowledge of our products, industry, markets and competitors

Train technical sales or inside sales representatives on product knowledge, configurator, quoting process, follow-up expectations CRM and sales techniques

Meet and exceed expectations for quote generation, quote followup and response to customer questions/issues commensurate with lead level

Create and process proposals and sales orders in accordance with the company’s best practices

Develop and optimize customer relations through regular sales communications and provide information and training on technical product specifications and application

Expand the company’s customer database using a CRM system

Assist with the resolution of customer issues, problems or complaints

Collaborate with the Field Sales and Warranty teams

Assist engineering team to provide assistance with component drawing processing

Collaborate with custom care and engineering teams on custom quotes to ensure adequate information is provided and responded to quickly

Provide drawing and follow up support as needed

Field survey support when necessary

Own and manage the endtoend new part introduction process, including facilitating new part setup in Sage and coordinating the creation, review, and release of new part drawings

Streamline process for quoting and print creations and approvals

Facility custom designs as required from the customer from concept to delivery

Coordinate with the Operations and Supply Chain teams to ensure on time delivery

Channel production design change requests (Change Orders)

Attend and participate in company meetings

Produce periodic summaries and other reports or lists as requested by management

Fill in for the Customer Care Manager when needed by running daily and weekly sales meetings, producing daily and weekly reporting, reporting out on the Weekly Report Out call to sales progress for the week/month

Perform all other duties as assigned

Qualification

Engineering degreeElevator industry experienceCAD proficiencyMicrosoft Office proficiencyERP systems familiaritySalesforce experienceTableau experienceResource managementEffective communicationConflict resolution

Required

Must have prompt and regular attendance, a sense of urgency, self-motivation, and discipline

Must be proficient with Microsoft Office and Windows OS including Outlook, Excel, Word, PowerPoint, popular web browsers and search engines

Experience with CAD is required

Preferred

Bachelor's degree in Engineering preferred with a minimum of three years of relevant experience; in lieu of a Bachelor's degree, an Associate's degree with five or more years of related engineering experience may be accepted

Experience in configured industrial product environments is preferred, with elevator industry experience strongly preferred

Familiarity with ERP systems preferred

Experience Salesforce, Tableau or other analytics platforms preferred