RIT Solutions, Inc. ยท 1 month ago
Telecom Engineer 2
United States
Full-time
Remote
Senior Level
5+ years expRIT Solutions, Inc. is seeking a Telecom Engineer 2 to provide engineering support and consultation for the design, development, and implementation of technical solutions within complex telecommunications environments. The role involves leading the design and implementation of contact center infrastructure and providing 24/7 support for telecom infrastructure.
Staffing & Recruiting
Responsibilities
Lead design and implementation of contact center infrastructure (40%)
Evaluate and propose tech/process improvements (25%)
Maintain expert-level system integration knowledge (20%)
Provide 24/7 support for telecom infrastructure (10%)
Perform additional duties as needed (5%)
The position is responsible to design, development, documenting and implementing contact center telephony infrastructure and application projects on time and within budget. Work closely with vendors, outside expert resources, internal technical and business resources, to evaluate and propose innovative new technologies methodologies, processes and enhancements to improve the effectiveness of the organization. Ensure interoperability between the proposed solutions and other telecommunications such as desktop, networks, security and compliance. Assist in gathering and documenting business requirements. (40% time)
The position works closely with our engineers, analysts, IT peers, outside vendors, outside expert resources, internal technical and business resources to evaluate, develop, and propose innovative new technologies, methodologies, processes, and other improvements aimed at improving the effectiveness of the organization. (25% time)
This position maintains expert level understanding and knowledge of the company's applications, telecommunications and data system integration and must be able to understand changes needed within the environment to anticipate business, customer, cross-system, cross-process, and cross-project impacts. (20% time)
Be accessible 24x7 to support the telecommunications infrastructure team to minimize the impacts of incidents, changes, upgrades, and installs on the function of the business and/or the contact center. (10% time)
Performs other duties as needed (5% time)
Qualification
Required
Expert level technical expertise of NICE CXOne systems and management of complex telecommunications environments and infrastructures
Experience with multiple voice and call center technologies such as but not limited to voice systems, call center technologies, PBX, gateways, voice networks, ACD, voicemail, call recording, and ancillary support systems
Knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP routers, Client's, servers, switches, firewalls, DNS, DHCP and Citrix Desktop deployments
Proven ability to perform coordination and problem isolation
Strong scripting and troubleshooting skills in contact center tech
Strong documentation and communication abilities
Some experience leading and directing others
Five or more years of experience in the support and development of solutions within complex telecommunications environments
Bachelors in computer information systems, Telecommunications, or related field
5+ years of relevant experience
Strong communication and ability to work under pressure
Expert in NICE CXOne and complex telecom environments
Experience with PBX, gateways, voicemail, call recording, WAN/LAN, VoIP/SIP, TCP/IP, routers, Clients, switches, firewalls, DNS, DHCP, Citrix
Strong scripting, troubleshooting, documentation, and leadership
Preferred
Preferred certifications: NICE CXOne, CCNA-Collaboration
Company
RIT Solutions, Inc.
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201-500 employees
H1B Sponsorship
RIT Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase