JustAnswer · 3 days ago
Staff Product Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
7+ years expJustAnswer is a Pearl brand that combines advanced AI with verified human expertise to provide fast and accurate professional services globally. As a Staff Product Manager, you will lead the evolution of the expert-side product experience, collaborating with cross-functional teams to enhance technology solutions that improve expert performance and customer satisfaction.
AdviceCustomer ServiceQ&A
Responsibilities
Drive ownership and accountability across the full product lifecycle — from strategy to execution — for initiatives that impact expert performance and quality outcomes
Collaborate with Expert Operations, Engineering, UX, and Analytics to define and deliver technology solutions that improve expert effectiveness and customer satisfaction
Lead the ideation, technical development, and launch of tools, interfaces, and AI-driven workflows supporting experts in their day-to-day interactions with customers
Integrate voice of the customer and voice of the expert insights into decision-making, using qualitative and quantitative inputs to define priorities
Champion the use of AI and machine learning within product development and expert operations — focusing on conversational AI and applied AI for analytics and workflow optimization
Operate with a 'business owner' mindset, understanding the downstream operational and business implications of product decisions
Foster collaboration across stakeholder groups, navigating complex dynamics with tact, clarity, and influence
Balance strategy and execution, crafting actionable roadmaps while adapting to changing priorities and information
Qualification
Required
7+ years of product management experience, preferably in consumer internet, marketplace, or SaaS environments creating product strategy and managing roadmap
Proven record of end-to-end ownership, with the ability to take initiative, manage ambiguity, and drive measurable business outcomes
Experience in operations-heavy or cross-functional environments; prior exposure to Expert Operations or similar business models strongly preferred
Strong voice of customer orientation — proven ability to uncover user pain points and translate insights into impactful solutions
Experience applying AI and ML technologies, particularly conversational AI, to enhance product and operational outcomes
Exceptional stakeholder management skills, with demonstrated ability to influence without authority and build trust across technical and non-technical teams
Strategic and analytical thinker who can also operate tactically to execute plans and deliver results
Experience in balancing strategic leadership with hands-on execution, including comfort working in dynamic and evolving environments
Excellent communication and interpersonal skills, capable of operating at senior levels within the organization
Bachelor's degree or equivalent experience; advanced degree a plus
Prior startup or marketplace experience strongly preferred
Preferred
Candidates with backgrounds from marketplace, e-commerce, or expert services platforms (e.g., Thumbtack, HomeAdvisor, Amazon, or Wayfair) will find their experience especially transferable
Candidates from structured corporate environments (e.g., Google, Microsoft) who thrive in agile, fast-paced contexts are also encouraged to apply
Company
JustAnswer
Pearl (parent company of JustAnswer, Fount and more) is the leading AI company powering the independent professional economy.
501-1000 employees
H1B Sponsorship
JustAnswer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (15)
2023 (12)
2022 (14)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$50.7MKey Investors
Crosslink Capital
2012-10-08Series B· $25.7M
2012-06-19Series A· $25M
Leadership Team
Andy Kurtzig
CEO
Joseph Holguin
Product Manager
Recent News
2025-11-05
Company data provided by crunchbase