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ACCENT DECOR, Inc. · 8 hours ago

Customer Service Representative

Chamblee, GA

Full-time

Onsite

Entry Level

$21/hr - $21/hr

1+ years exp

ACCENT DECOR, Inc. is a company known for providing beautiful ceramics and glassware for the event and floral industries. They are currently seeking a Customer Service Representative to join their Customer Experience team in Chamblee, GA, responsible for delivering courteous and knowledgeable support to customers across various communication channels.

Responsibilities

Serving as the “face of the company” by providing a warm, professional first experience for customers via phone and email/case channels

Communicating clearly, accurately, and respectfully while setting appropriate expectations and following through on commitments

Handling inbound and outbound customer calls in our unique call center environment

Remaining in the phone queue during designated schedule blocks and meet availability/adherence expectations

Resolving issues efficiently and escalating appropriately when needed

Responding promptly to customer cases and consistently meet department expectations for response time, quality, and case closure

Managing and resolving cases across multiple topics, including but not limited to: Claims, Order entry, General question, Backorder and order status, Other case types as assigned

Maintaining accurate, detailed documentation of customer interactions in NetSuite and other internal systems

Answering questions related to shipping, billing, inventory availability, product details, backorders, and account support

Providing follow-up communication as needed to ensure issues are fully resolved and customers feel supported

Balancing speed and accuracy while handling multiple tasks and channels

Staying up to date on Accent Decor policies, processes, products, promotions, and key seasonal priorities

Embracing change and contributing to improving team workflows, customer experience, and service consistency

Meeting established KPIs and performance goals related to customer satisfaction, case response/closure, and phone handling

Performing additional duties as assigned to support departmental and company goals

Qualification

Customer CommunicationCase ManagementPhone SupportNetSuiteMultitaskingVerbal CommunicationWritten CommunicationAttention to DetailCustomer-Focused Attitude

Required

Customer Communication & Brand Representation

Serving as the 'face of the company' by providing a warm, professional first experience for customers via phone and email/case channels