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Corning Incorporated · 7 hours ago

IT Technician, Field Services

Painted Post, NY, US, 14830

Full-time

Onsite

Mid Level

$49K/yr - $67K/yr

3+ years exp

Corning Incorporated is one of the world’s leading innovators in glass, ceramic, and materials science. They are seeking an IT Field Services Technician to provide technical assistance and support for desktop and computing issues, while participating in the deployment and maintenance of IT equipment and services. The role involves troubleshooting user problems, documenting recurring issues, and acting as a liaison between technology groups and the business.

Manufacturing

No H1B

Responsibilities

Respond to and resolve user problems with hardware, software and/or services for desktop and potentially lab computing equipment

Identify recurring issues, document and escalate to appropriate personnel

Represent a technical bridge between technology groups and the Business

Follow existing processes and use standard methodologies to carry out assigned tasks

Participate on cross-technology teams

Act as an escalation point for desktop technicians

Participate on projects and perform Smart-hands duties as defined

Qualification

Advanced technical troubleshootingMicrosoft Windows applicationsMS Office ProgramsServiceNowNexThinkPowerBICollaboration skillsTeam playerFlexibilityProject leadership

Required

Associates degree in a related field (minimum preferred)

3+ years of IT or related experience

Advanced technical troubleshooting; Possessing the ability to think critically and solve problems

The ability to collaborate and engage w/ Business stakeholders

Ability to reach out across the organization and communicate with people at different levels, with diverse needs and agendas; related capabilities include facilitation and team skills

Strong bias for action and an ability to deliver results despite a complex and fluid environment

Demonstrate a willingness to go the extra mile and take on the things that need to be done while maintaining a positive attitude

Demonstrate literacy in MS Office Programs (Word, Excel, PowerPoint) and is familiar with standardized IT Tools such as ServiceNow, NexThink, PowerBI, etc

Ability to function effectively in stressful situations / circumstances

Ability to work in a close team environment / strong team player / ability to work for multiple project leaders / multiple projects should the need arise

Preferred

Prioritization and scheduling

Process orientation

Flexibility with work schedule

Ability to lead a project

Ability to follow direction

Previous experience in a corporate environment

Ability to manage own workload and set priorities with little supervision

Benefits

Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well.

100% company-paid pension benefit with fixed contributions that grow throughout your career.

Matching contributions to your 401(k) savings plan.

Medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.

Recognition program to celebrate successes and reward colleagues who make exceptional contributions.