Herbalife · 20 hours ago
Senior Manager, Global Business Applications - Oracle
Winston-Salem, NC
Full-time
Hybrid
Senior Level, Lead/Staff
12+ years expHerbalife is seeking a Senior Manager for Global Business Applications to coordinate the implementation of Oracle SaaS solutions. The role involves leading a team to deliver high-quality Oracle Service Cloud implementations and ensuring alignment with business goals while managing relationships with various stakeholders.
Dietary SupplementsFitnessHealth CareNutrition
Responsibilities
Coordinate team to implement Oracle SaaS solutions for Herbalife's business groups, particularly in Oracle Cx
Collaborate with business partners and diverse teams to understand goals, needs, and challenges for crafting Cloud solutions
Lead a team of developers and analysts to drive and implement Oracle Cx cloud, focusing on Oracle Service Cloud, including integrating Cx with Custom solutions running on Oracle Cloud and CTI integrations
Lead and be responsible for the full Oracle Service Cloud implementation lifecycle – requirements gathering, analysis, compose, development, testing, debut, and post implementation support, ensuring guidelines are followed throughout the life cycle
Manage the Service Cloud product roadmap in alignment with business goals and needs
Deliver high-quality presentations and demonstrations, lead and conduct meetings with the business teams, articulate product features and benefits of the Oracle Cx Cloud solutions that satisfy business goals
Supervise direct reports and consultants, assign daily activities, ensure quality and timely delivery and promote a positive team spirit
Build and maintain strong relationships with business teams, understand their needs and deliver exceptional experiences
Engage with vendors, business leads, project managers, and other multi-functional teams to develop global solutions for Herbalife’s business divisions
Manage project plans, execution and resource assignments to deliver projects
Be responsible for running production systems without system issues and manage the daily production support activities
Be very dynamic in a fluid environment
Good understanding of Scaled Agile practices for managing project lifecycle activities, representing and leading the team through agile cere
Good communicator with a curiosity about product vision, coordination, and leadership
Qualification
Required
12+ years of relevant experience in delivering highly scalable and efficient solutions on the Oracle Fusion Cloud platform, particularly in Oracle Cx Cloud
Strong Oracle Applications background with solid experience in CRM areas, Oracle Service cloud, field service
Demonstrable experience as a delivery lead on at least two large-scale full-life cycle implementations of Oracle CX Applications, with strong implementation expertise
Strong techno-functional background in proposing, designing optimal solutions, including ownership of the overall solution for customization/extension/integrations on Oracle CX Cloud Projects
Deep understanding of Service Module capabilities and functionalities like Case Management, Accounts, Contacts, Customer 360, Escalations, Notifications, Campaigns, Entitlements, Self-Service Portals, Service Requests, Categories, Analytics, and Knowledge Management
Demonstrated experience in business analysis, solution design, product management, and roadmap planning
Exceptional customer engagement, communication, and presentation abilities
Solid experience and high degree of proficiency in building CRM solution integrations like CTI, Knowledge, Chatbots, Custom Screens, and AI agents
Experience using Agile/Scrum methodology, with tools like ADO for project delivery
Exposure to building, deploying, and managing applications on Oracle Cloud Infrastructure
Experience with cloud databases, both SQL and NoSQL databases. Knowledge of Oracle RDBMS and PL/SQL is helpful
Ability to prioritize and manage work, adhering to critical and aggressive project timelines in a fast-paced environment. Able to be dynamic in a fluid environment and adapt to changes quickly
12+ years' experience in applications design and solutions with deep functional expertise of CRM Service business flows and models
5+ years of strong hands-on experience with Oracle Fusion Service Cloud
5+ years of supervising and managing teams for large-scale Oracle implementations
2+ full-scale implementations of CRM solutions, with at least one full-scale implementation of Oracle Fusion Service cloud
Bachelor's in Computer Science or equivalent
Preferred
Experience working in global unified service delivery designs and solutions
Experience in functional aspects like field services & key account management
Experience designing AI solutions for service delivery & self-service
Certifications on the Oracle Fusion Service module
Benefits
Group Health Programs
Other Voluntary Benefit Programs
Paid Time Off
Medical
Dental
Vision
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Basic Life/AD&D
Short-Term and Long-Term Disability
Employee Assistance Program (EAP)
401(k) plan
Wellness Incentive Program
Employee Stock Purchase Plan (ESPP)
Supplemental Life/Critical Illness/Hospitalization/Accident Insurance
Pet Insurance
Company-observed U.S. Holidays
Floating Holidays
Vacation
Sick Time
Volunteer Program
Paid Maternity and Paternity Leave
Bereavement Leave
Personal Leave
Time off for voting
Company
Herbalife
Herbalife is a nutrition company that offers dietary supplements and products for individuals and distributors.
5001-10000 employees
H1B Sponsorship
Herbalife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (12)
2023 (28)
2022 (27)
2021 (7)
2020 (96)
Funding
Current Stage
Public CompanyTotal Funding
$3.1B2024-04-05Post Ipo Debt· $800M
2022-12-05Post Ipo Debt· $250M
2020-05-29Post Ipo Debt· $600M
Leadership Team
John DeSimone
Chief Financial Officer
Phil Carlson
Director of Global Corporate Security
Recent News
EIN Presswire
2025-12-24
Company data provided by crunchbase