Reliable Chevy ยท 9 hours ago
SERVICE RECEPTIONIST
Springfield, MO
Full-time
Onsite
New Grad, Entry Level
$15/hr - $18/hrReliable Chevrolet Springfield is seeking a motivated and customer-focused Service Receptionist to join their team. In this role, you will be the first point of contact for service customers, ensuring a welcoming experience while facilitating communication between customers and the service department.
AutomotiveSalesService Industry
Responsibilities
Greet customers warmly and assist with service inquiries both in person and over the phone
Schedule and coordinate service appointments efficiently
Document and relay customer concerns and service requests to technicians
Provide accurate estimates of service costs and timelines
Maintain accurate records of customer interactions and service orders
Handle questions, complaints, and follow-up communications professionally
Collaborate with the service team to ensure the timely completion of vehicle repairs and maintenance
Qualification
Required
High school diploma or equivalent
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask and work efficiently in a fast-paced environment
Basic computer proficiency and familiarity with scheduling software
Positive attitude and a commitment to providing exceptional customer service
Must be able and willing to receive a high amount of inbound calls
Partner with the service department to schedule vehicle service appointments
Greet customers and provide information on the shuttle schedule if needed
Answer all calls in a prompt, professional, and courteous manner
Use scripts to collect all pertinent customer information and document in the system accordingly
Excellent customer service skills and motivation to be successful
Able to multitask in a fast-paced environment
Team player
Must be at least eighteen years of age
Must be able to pass pre-employment screens (background and drug test)
Preferred
Previous experience in customer service or automotive service department preferred
Appointment setting experience is a plus
Benefits
Opportunities for growth and advancement within the company.
Supportive and friendly work environment.
Employee discounts on vehicle services and products.
Training and development programs.
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
On-the-job training
Paid time off
Paid training
Vision insurance
Company
Reliable Chevy
Reliable Chevy is a premier Chevrolet dealership in Springfield, Missouri, and your local source for everything automotive! We are proud to offer a wide variety of services, including new and used Chevrolet sales, car service and maintenance, Chevrolet parts, and a leading finance department.
Founded in 1967
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase