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NetSuite · 15 hours ago

Consulting Senior Practice Director

United States

Full-time

Remote

Director/Executive

$162K/yr - $338K/yr

10+ years exp

NetSuite, a leader in cloud solutions under Oracle, is seeking a Consulting Senior Practice Director to drive customer success initiatives. This role focuses on developing innovative programs to enhance customer retention and leverage AI insights for strategic decision-making.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Responsibilities

Drive measurable increases in customer and ARR retention by leading proactive Client Management services targeting high-value, high-risk customer accounts throughout the end-to-end customer lifecycle—from prospecting to long-term engagement

Champion cross-organizational programs that accelerate continuous improvement of the customer experience

Lead the development and execution of innovative ARR retention strategies through Risk Reduction, Customer Health, and Enterprise Retention Programs by unifying cross-functional teams and scaling engagement

Leverage AI-driven insights and best practices to optimize proactive customer engagement and risk management

Serve as an executive sponsor and advocate, building and nurturing relationships at the executive level with key customers to enable long-term success and growth

Empower team members to operate as “executive proxies” for customers, coordinating resources and influencing outcomes across NetSuite’s ecosystem

Partner with senior leadership to define multi-year organizational strategies and set annual objectives and action plans

Establish clear performance goals for the team, measure progress against objectives, and drive accountability for results

Act as a thought leader, contributing to the evolution of NetSuite’s Customer Success vision and best practices

Qualification

Customer Success strategiesAI-driven insightsClient Management servicesCross-functional team leadershipPeople managementExecutive communicationStrategic planningPerformance measurementThought leadershipRisk managementRelationship building

Required

10+ years of experience in a relevant field

Ability to read, write, and speak English

Experience in developing and managing innovative programs focused on ARR retention

Experience in customer journey management

Experience in leveraging AI to identify at-risk customers

Ability to influence customer success strategies at the executive level

Experience in leading cross-functional teams

Ability to establish clear performance goals and drive accountability for results

Experience in building and nurturing relationships with key customers

Ability to act as a thought leader in customer success

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance