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TXO · 1 day ago

Resource Manager

United States

Full-time

Remote

Senior Level

5+ years exp

TXO is a global partner for the entire technology lifecycle, focusing on sustainability in technology. They are seeking an experienced Resource Manager to manage a contractor workforce for a major telecommunications client, ensuring delivery excellence and building a sustainable workforce model.

ManufacturingTelecommunicationsTransportation

Comp. & Benefits

Hiring Manager

Daniel Kipling

Responsibilities

Own end-to-end resource management for the engineering contractor population across CO, KY, MD, OK, and TX

Forecast demand and plan headcount using KPI-driven models (utilisation, SLA performance, attrition, overtime)

Anticipate and mitigate resourcing risks to protect delivery and client satisfaction

Oversee onboarding, workload allocation, absence management, performance oversight, and offboarding

Ensure compliance with US Right to Work requirements, contractor payment models, and contract-to-perm transitions

Enforce governance while balancing operational pace and stakeholder needs

Lead weekly All-Hands (Town Hall) meetings to align priorities, expectations, and performance

Deliver monthly contractor clinics across supported states to drive engagement, retention, and issue resolution

Embed contractors into the TXO culture and wider business

Act as a trusted partner to internal teams including Operations, Contracting, Sales, HR, Support, and Talent Acquisition

Maintain strong relationships with senior client stakeholders at Lumen Technologies

Ensure all roles are fulfilled to SLA, commercial, and quality standards

Identify contractors suitable for conversion into permanent roles

Partner closely with Talent Acquisition to build direct-hire pipelines

Reduce reliance on external agencies, improving cost efficiency and workforce stability

Design, implement, and own TXO’s “Gold Star Standard” for delivery, performance, and quality

Use data, feedback, and operational insight to drive continuous improvement

Create a scalable, repeatable model that can be deployed across future US clients and internationally

Qualification

Resource managementWorkforce planningContractor managementTelecommunications experienceUS contractor modelsProactive attitudeIT capabilityCommunication skillsDecision making

Required

5–7+ years' experience in resource management, recruitment, or project delivery

Proven background in workforce planning and contractor management, ideally within telecommunications, engineering, or infrastructure

Strong understanding of US contractor models, Right to Work, and contract-to-perm transitions

Confident, credible communicator able to influence stakeholders at all levels

Commercially minded, resilient, and comfortable making decisions in fast-paced environments

Highly proactive, results-driven, and comfortable operating at scale

Strong IT capability (Microsoft Suite, CRMs)

Benefits

Comprehensive medical and dental benefits.

401(k) with 50% company match.

Generous PTO, increasing annually, plus nine paid holidays.

Company

TXO

Founded in 2005, TXO is a global full-circle technology lifecycle partner, helping organisations across sectors manage, optimise, deploy, and resell technology.

Founded in 2005

Glen Burnie, Maryland, USA

201-500 employees