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City of Phoenix · 6 hours ago

Treasury Collections Representative - Water Services Department, Customer Services Division

Phoenix, AZ

Full-time

Onsite

Entry Level

$26.18/hr - $35.08/hr

2+ years exp

The City of Phoenix Water Services Department is one of the nation's largest potable water utilities, delivering safe drinking water to millions. They are seeking a Treasury Collections Representative to handle complex collections for water service accounts, assist with escalated collection calls, and perform report-based auditing in a customer-focused environment.

Government

Responsibilities

Handle complex collections for water service accounts (including water, wastewater, and refuse)

Assist with escalated collection calls

Monitor and create theft cases

Collaborate with field supervisors

Perform report-based auditing

Qualification

Bankruptcy administrationLiensSkip tracingCollection litigationCustomer Care & Billing (CC&B)Accounts ReceivableMicrosoft ExcelCustomer serviceData analysisResearch skillsWritten communication

Required

Two years of experience as a collector for a financial institution or loan company

Some college coursework in accounting, finance, or business administration

Other combinations of experience and education that meet the minimum requirements may be substituted

All finalists for positions are subject to a criminal background check applicable to the department or position

Preferred

At least one year of experience in utility collections

Background providing customer service in a fast-paced environment, both over the phone and in person

Hands-on experience with Customer Care & Billing (CC&B) systems

Previous utility industry experience

Accounts Receivable and reconciliations experience

Experience processing, maintaining, and auditing confidential documentation

Experience conducting research and performing audits

Experience working with Microsoft Excel for data analysis and reporting

Advanced experience using Microsoft Office applications, including Excel, Word, and Access

Benefits

Traditional pension with employer and employee contributions

401(a) and 457 plans with employer contributions

Choice of generous medical HMO, PPO, or HSA/HDHP plans

Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan

Wellness incentive of up to $720 annually

Dental, vision, and life insurance options

Employer paid long-term disability

Free Bus/light rail pass

Tuition reimbursement program up to $6,500 per year

Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days

Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period

Federal Student Loan Forgiveness offered through Savi