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LayerZero Power Systems · 20 hours ago

IT Support Specialist

Aurora, OH

Full-time

Onsite

Entry Level

1+ years exp

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. The IT Support Specialist provides Tier 1 and Tier 2 technical support to ensure employees have reliable access to necessary hardware, applications, and systems, while also assisting with system setup and operational support.

Consumer GoodsElectronicsIndustrial ManufacturingMachinery ManufacturingManufacturing

Responsibilities

Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications

Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors

Support both office employees and manufacturing-floor personnel

Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps

Assist new hires with workstation setup and onboarding support

Assist with ERP system support and enhancements

Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications

Participate in new system rollouts, upgrades, and implementation projects

Log, track, and resolve support tickets according to defined SLAs

Maintain accurate documentation, device lifecycle records, and asset inventory

Report recurring issues to the IT team to drive long-term solutions

Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks

Support IT initiatives and contribute to continuous improvement of support processes

Qualification

Microsoft 365Windows operating systemsTroubleshootingBasic networkingERP systemsActive DirectoryCustomer serviceIT asset managementCommunicationProblem solvingInitiative

Required

1–4 years of IT support, help desk, or service desk experience

Strong troubleshooting abilities across hardware, software, and networks

Excellent communication and customer service skills

Hands-on experience with Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)

Hands-on experience with Windows operating systems

Hands-on experience with basic networking (DNS, DHCP, Wi-Fi, VPN)

Ability to support manufacturing-floor technology and work onsite as needed

Preferred

Experience with ERP systems, ticketing platforms, or endpoint management tools

Exposure to Active Directory or Azure AD

Knowledge of IT asset management practices

Associate degree or higher in Information Technology, Computer Science, or a related field preferred

Equivalent hands-on experience will be considered in lieu of a degree

Industry certifications are a plus, including: CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals (MS-900), Microsoft Certified: Modern Desktop Administrator Associate