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SAIC · 13 hours ago

Technical and Mobility Support

Washington, DC

Full-time

Onsite

Mid Level

$40K/yr - $80K/yr

3+ years exp

SAIC is looking for outstanding IT candidates to join their Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center. The role involves providing onsite technical support for mobile devices and technologies, resolving and managing technical problems within ServiceNow.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Provide technical support of iOS Devices, mobile services, peripherals, and legacy system equipment

Coordinate with customer to perform lifecycle management, break/fix, iOS upgrades/installations to ensure optimal device performance

Create Knowledge Based Articles (KBA), instructional guides, and job aides

Installs software, modifies settings, and replaces hardware as required to resolve the incident

Uses ITSM and ServiceNow ticket processes to document actions taken and executes hardware or software deployment

Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration

Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds

Qualification

Mobile device supportServiceNowHDI CertificationIT CertificationsCommunication skillsProblem-solving skills

Required

A Bachelor's degree related to Computer and Information Technology Services and 3 years of experience. 8 years of additional experience is acceptable in lieu of the education requirement

Must be willing to work effectively within a team environment in a fast-paced support role

Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem-solving skills

Must be able to obtain a Public Trust clearance, citizenship required