Apply on Employer Site

K2 Space Corporation · 1 hour ago

Senior Support Engineer

Los Angeles, CA

Full-time

Hybrid

Senior Level

$125K/yr - $155K/yr

5+ years exp

K2 Space Corporation is building the largest and highest-power satellites ever flown, backed by significant investment and contracts. The Senior Support Engineer will ensure the technology that powers high-powered satellites functions flawlessly, tackling complex challenges and streamlining workflows to support the company's ambitious missions.

AerospaceMachinery ManufacturingManufacturingSpace Travel

No H1B

U.S. Citizen Only

Responsibilities

Serve as senior support providing expert technical assistance and resolution for hardware, software, and system issues across the organization, with a focus on rapid response and high-quality outcomes

Act as a primary point of contact for escalated technical issues from IT Service Desk, ensuring timely resolution and documenting solutions in the ticketing system

Troubleshoot and resolve complex incidents involving end‑user devices, collaboration tools, AV equipment, and peripherals

Manage and support IT asset lifecycle activities including provisioning, configuration, imaging, deployment, refresh, and secure decommissioning of devices

Provide desktop and application support both in-person and remotely, delivering a high level of customer service and technical expertise to engineering, production, operations, and business teams

Facilitate onboarding and offboarding processes, including account creation, access provisioning, and equipment setup to ensure seamless productivity from day one

Collaborate with our cross‑functional IT teams (infrastructure, networking, security) to identify, coordinate, and implement solutions for recurring issues, process improvements, and technology enhancements

Participate in IT projects and technology deployments, offering hands‑on support for rollouts, upgrades, and migrations

Contribute to the development and maintenance of technical documentation, knowledge base articles, and standard operating procedures for support activities

Ensure compliance with organizational IT policies, security standards, and industry regulations by applying consistent controls and practices during support and system changes

Mentor and guide junior IT support team members, promoting best practices in troubleshooting, documentation, and customer engagement

Qualification

Desktop supportNetwork fundamentalsTroubleshooting enterprise applicationsMicrosoft 365Identity & Access managementCloud environmentsTask prioritizationMentoring junior team membersPowershellPythonIaC toolsFluency with LinuxCommunicationTechnical documentation