Support Operations Trainer jobs in United States
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DoorDash · 12 hours ago

Support Operations Trainer

positionTempe, AZ
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

DoorDash is a technology and logistics company committed to empowering local economies. They are seeking a Support Operations Trainer to deliver high-quality training for employees, focusing on new hire training and continued education while ensuring learner engagement and performance readiness.

AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
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H1B Sponsor Likelynote

Responsibilities

Facilitate new hire and refresher training using existing curricula and Learning Management Systems
Support Senior Trainers in delivering consistent, engaging, and effective learning experiences
Serve as a welcoming and knowledgeable representative of Merchant Experience Operations (MXO) for new hires
Reinforce policies, procedures, and tools to ensure learners are prepared for production readiness
Assist in identifying knowledge gaps and escalating opportunities for training improvements
Learn and facilitate training across one or more Merchant Lines of Business
Support On-the-Job Training (OJT) by providing real-time guidance, coaching, and clarification
Use strong communication skills to engage learners in live, recorded, and virtual environments
Continuously build expertise in DoorDash processes, tools, and resources
Collaborate with peers, Senior Trainers, and Instructional Designers to support training initiatives
Support the evaluation of training effectiveness by monitoring learner performance, engagement, and feedback
Act as an enablement partner for operations teams by supporting scalable and consistent training delivery
Support cross-skilling initiatives to help teams flex across lines of business during demand spikes or special projects (if not already included)
Contribute feedback and written input to support instructional designers in simplifying and improving training content

Qualification

Training deliveryFacilitation skillsCommunication skillsLearning Management SystemsAdaptabilityContinuous improvementKnowledge sharingTeam player

Required

Strong facilitation skills
Adaptability
Collaborative mindset
Ability to facilitate new hire training and support continued education across one or more lines of business
Strong focus on learner engagement, knowledge retention, and performance readiness
Ability to manage live classroom sessions, virtual instructor-led training, and hybrid learning formats
Ability to maintain learner engagement through interactive techniques, clear communication, and adaptability to different learning styles
Ability to manage multiple tasks and competing priorities while maintaining strong attention to detail and training quality
Ability to meet tight deadlines and adjust quickly to changing schedules, class sizes, or business needs
Eagerness to learn new processes, tools, and content while actively incorporating feedback from peers and leaders
Strong verbal and written communication skills across live facilitation, written materials, and digital platforms
Comfortable using virtual training tools (e.g., video conferencing platforms, LMS tools, chat, breakout rooms, and digital collaboration features)
Team player who values collaboration, continuous improvement, and knowledge sharing
Ability to translate complex processes into clear, learner-friendly explanations through both verbal and written communication
Must live within a commutable distance to the corporate office in Tempe, Arizona
In-office attendance is mandatory for On-the-Job Training (OJT)

Benefits

Premium healthcare
Wellness expense reimbursement
Paid parental leave

Company

DoorDash

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DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
dateFounded in 2013
location
San Francisco, California, USA
people-size10001+ employees
web-link
http://www.doordash.com

H1B Sponsorship

DoorDash has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)

Funding

Current Stage
Public Company
Total Funding
$5.22B
Key Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M

Leadership Team

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Tony Xu
CEO and Co-founder
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Stanley Tang
Co-Founder / Chief Product Officer
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Recent News

Venturebeat
How DoorDash scaled without a costly ERP overhaul
2026-01-13
The Motley Fool
Could This New Partnership Help DoorDash Stave Off Concerns About Affordability?
2026-01-12
PR Newswire
ALDI US Doubles Down on Growth in 2026 with Plans to Open 180 New Stores, Announces Plans for Continued Westward Expansion into Colorado
2026-01-12
Company data provided by crunchbase