Stanford Health Care Tri-Valley · 7 hours ago
Cancer Center Patient Administrative Specialist II - New Patient Coordinator
7999 Gateway Blvd - NEWARK
Full-time
Hybrid
Entry Level
$32.56/hr - $36.66/hr
1+ years expStanford Health Care Tri-Valley is seeking a Cancer Center Patient Administrative Specialist II to handle new patient coordination and support the outpatient clinical setting. The role involves managing patient interactions, scheduling appointments, and performing various administrative tasks to ensure smooth clinic operations.
Health CareHospitalNon Profit
Responsibilities
Greeting and Assistance: Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules
Patient Escalations: Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways
Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility
Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence
Documentation Management: Manage faxes, mail, file documentation, and maintain databases
Systems Use: Process forms and utilize phone and electronic medical records systems
Orientation: Welcome and orient new PAS staff members to best practices
Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients
Communicate scheduling preferences and urgent needs with providers
Strong Proficiency In At Least ONE of the Following Specialized Functions: Medication Prior Authorization, Specialized Data Collection & Coordination, Cross-trained to support multiple providers, services, and/or departments, Surgery/Procedure Scheduling, New Patient Coordination
Qualification
Required
High School Diploma/GED
At least one (1) year of related healthcare experience (Including external experience) required
Knowledge of Windows-based office software, computers, and operating systems
Basic Knowledge of medical terminology
Strong written and phone/verbal communication skills
Phone skills, including familiarity with complex or multi-line phone systems
Strong time management and organizational skills
Ability to solve problems and manage multiple priorities
Actively listen to patients and colleagues
Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
Adjust communications to fit the needs and level of understanding of the receiver
Exercise calmness in stressful situations
Assist with welcoming & orienting new PAS staff members
Demonstrate exemplary customer service and acts as a liaison between the front and back office
Ability to acquire and develop departmental expertise
Company
Stanford Health Care Tri-Valley
STANFORD HEALTH CARE TRI-VALLEY Stanford Health Care Tri-Valley (formerly ValleyCare) provides high-quality care rooted in science and compassion to support the health and well-being of its community in the East Bay and beyond.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Reena Jadhav
Board Member, Chair Comp & Workforce
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