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Synthesia · 1 week ago

Strategic Customer Success Manager - US

United States

Full-time

Remote

Mid, Senior Level

$160K/yr - $180K/yr

Synthesia is a fast-growing AI video communications platform on a mission to make video easy for everyone. The Strategic Customer Success Manager will build strong customer relationships, ensuring clients derive value from their investment while driving retention and growth through effective communication and support.

Artificial Intelligence (AI)Content CreatorsFoundational AIGenerative AISoftwareVideoVideo Editing

Responsibilities

Build and nurture strong relationships with key stakeholders to drive retention and growth

Conduct discovery with customers to understand business objectives and uncover new use cases

Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia

Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows

Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction

Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes

Ensure ROI and value is communicated and understood by the customer

Proactively monitor customer health, including potential risks to renewals and expansion opportunities

Own commercial conversations and all aspects of the renewal process

Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues

Qualification

Customer Success ManagementB2B SaaS experienceStakeholder managementVideo editingAccount ManagementRisk managementForecastingClient onboardingProactive communicationRelationship building