Alcon · 1 hour ago
Field Service Engineer (Buffalo/Rochester)
New York, United States
Full-time
Onsite
Entry, Mid Level
$37.02/hr - $68.74/hr
2+ years expAlcon is a leading company dedicated to enhancing sight and improving eye health. The Surgical Field Service Engineer role involves providing technical support for Alcon equipment, including installation and maintenance, while fostering customer relationships in the New York Territory.
Health CareManufacturingMedical Device
Responsibilities
Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues
Escalate issues to relevant engineering teams
Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
Qualification
Required
Associate's degree or equivalent years of directly related experience
The ability to fluently read, write, understand, and communicate in English
2 years of Relevant Experience
Preferred
Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments
Experience working with advance medical devices and with medical devices that use lasers
Accustomed to working with hospital operating room and surgery center protocols
Working knowledge of ServiceMax / CRM tools
Ability to lift 50 pounds – i.e., tools, replacement parts, etc
Travel Requirements: Up to 30% out of territory and overnights as needed
Territory: New York – Buffalo/Rochester Area
Benefits
Health
Life
Retirement
Flexible time off for exempt associates
And much more
Company
Alcon
Alcon specializes in developing and manufacturing innovative medicines and devices to serve the cycle of eye care.
10001+ employees
H1B Sponsorship
Alcon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (35)
2023 (12)
2022 (15)
2021 (45)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-12-15Acquired
2002-03-21IPO
Leadership Team
David Endicott
Chief Executive Officer
Tim Stonesifer
Chief Financial Officer
Recent News
Business Wire
2026-01-07
Medical Device Network
2026-01-07
Company data provided by crunchbase