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Hilton Grand Vacations · 5 days ago

Front Desk Clerk- Part Time

Las Vegas, NV

Full-time, Part-time

Onsite

New Grad, Entry Level

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. They are looking for a Part Time Front Desk Agent to ensure positive experiences for guests while managing check-ins, reservations, and providing information about the resort and local attractions.

LeisureRecreationTravel

Responsibilities

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests

Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required

Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes

Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel

Prepares and consistently restocks the front desk with supplies including preparing arrival packets

Provides information on area attractions and resort amenities

Other tasks may be asked by management as needed

Qualification

Customer service experienceCash handling experienceData entry experienceBilingualMulti-taskingHospitality experienceFront Desk experienceInterpersonal skills

Required

High School Graduate or Equivalent

Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments

Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands

Ability to multi-task responsibilities and prioritize duties to organizational demands

Prior cash handling and data entry experience required

Previous customer service experience