Xcel Energy · 5 hours ago
INOC Technician I
Denver Metropolitan Area
Full-time
Onsite
Entry Level
$29/hr - $40/hr
1+ years expXcel Energy is a leading combination electricity and natural gas energy company, providing energy-related products and services to millions of customers. They are seeking an INOC Technician I to monitor and manage incidents within their communications core network, ensuring compliance with service level agreements and operational standards.
Electrical DistributionEnergyNatural Resources
Responsibilities
Monitoring: Effectively use monitoring tools to identify and respond to planned and unplanned network, application, batch job and other system events/incidents within defined service level agreements. Document all events/incident activity within ticketing system including interaction with customers, vendors and support personnel. Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with regulatory requirements
Triage/Troubleshooting/Break-Fix: Use tools to identify failure point in systems and assist in triage of events/incidents. Actively seek clarification and assistance when needed to ensure accurate and speedy identification of events. Accurately document findings in tickets and timely escalation to Tech II, II or higher as events require
Incident Management: Participate in management of planned and unplanned events. Responsible for Tier I triage and troubleshooting including access/configuration of routers, switches, firewalls and infrastructure. Work with vendors to escalate and manage remediation of circuits and escalate to Tech II or Engineer III/IV for higher level triage or resolution. Facilitate and coordinate field support personnel dispatched to for on-site remediation. Meet or exceed departmental Mean Time to Resolve standards set by INOC management
Operational Support: Participate in execution of Autosys and UNIX batch jobs and Tier I device updates/changes
Job Knowledge: Participate in educational/training opportunities, read professional publications, maintaining personal networks, and engage with professional organizations
Review work and document in accordance with established policies and procedures. Limited scope projects or shared areas of responsibility that may include the oversight of other technicians or project stakeholders
Qualification
Required
AS/AAS/BS in related degree field, entry level certifications from accredited organizations, or equivalent documented experience
1+ years of network management/infrastructure operations that includes experience with switching/routing, transport, and data using layer 1 - 3 equipment or software
Has working knowledge of LAN/WAN/FAN network and infrastructure operations
Demonstrated ability to work in a diverse and rapidly changing business environment
Strong interpersonal skills, customer focus, communication, time management and analytical abilities
Ability to manage pressure associated with multiple, simultaneous high-impact tasks routinely
Must be willing to work diverse schedules in a 24x7, 365-day environment, including an on-call rotation
Rotating schedules subject to change per business need
Benefits
Spot On Bonus
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave
Company
Xcel Energy
Xcel Energy is an electric and natural gas energy company that offers a portfolio of energy-related products and services to customers.
10001+ employees
H1B Sponsorship
Xcel Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (6)
2022 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.39BKey Investors
US Department of EnergyBreakthrough Energy Ventures
2024-11-04Post Ipo Equity· $1.2B
2023-10-18Grant· $100M
2023-09-22Grant· $70M
Leadership Team
Robert Frenzel
Chairman, President and CEO
Tim Peterson
CIO/CTO
Recent News
2025-12-27
Company data provided by crunchbase