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Holland Hospital · 1 week ago

Corporate Partnerships Business Development Manager (hybrid)

Holland, MI

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Holland Hospital is seeking a Corporate Partnerships Business Development Manager to oversee and manage operational activities related to Employee Onsite Care services. The role involves enhancing patient and staff satisfaction while participating in growth and business planning efforts.

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Culture & Values

Responsibilities

Under the direction of the Assistant Vice President of Corporate Partnerships, oversees and manages operational activities of Employee Onsite Care services and/or organizational initiatives and projects; assists the AVP in implementing and evaluating current practices to promote high-quality, cost- effective care; ensures focus and emphasis on enhancing patient, employer and staff satisfaction; and participates in the development of growth and business planning, and implements operational activities to support those planning efforts

Participates in the development of a staffing plan and hiring of administrative and clinical staff

Participates in the employee appraisal system that assures optimal workforce capabilities, training needs, timely feedback and effectively addresses employee problems and concerns

Maintains accurate and up to date employee files. Serves as a mentor and resource for staff

Ensures compliance with federal and state regulations by implementing and monitoring personnel policies and procedures to protect employees and the organization

Evaluates clinical needs and functions of services and staffs the program with appropriate level of clinical support

Participates with APP team members, hospital leadership and the marketing and communications team to develop a strategic plan that effectively positions the services and programs to maximize success, including an effective public relations program, community and referral source education plans

Develops a customer service strategy, reviews periodic surveys and recommends processes and procedures that meet or exceed the expectations of patients, staff, employers and the broader healthcare system

Participates in planning meetings with corporate leaders and benefit advisors to identify opportunities, needs and services that promote healthy workforces, cost-savings opportunities and collaboration that is mutually beneficial

Oversees ongoing information systems needs to assure that functionality meets clinical needs. Collaborates with information systems to create and refine reporting capabilities. Shares outcomes of utilization patterns with key corporate leaders on a regular basis

Supervises onsite services including practice operations, material and supply acquisition, payroll, and lab and pharmacy coordination

Coordinates with primary and specialty care leadership to offer targeted educational and promotional events and activities for employees and teams in the community

Oversees the collaboration of department staff in the development of policies , procedures, programs, protocols and systems that will establish and improve the effectiveness and quality of patient care and employer experience

Collaborates with hospital facilities staff to periodically evaluate facility capabilities to meet the ongoing operational needs of the service

Evaluates and adjusts daily operations and provider/staff workload to meet patient and service needs

Assists in the preparation and implementation of the budget including monitoring productivity, identifying and implementing cost improvement initiatives and variance reporting

Prepares periodic reports and performs regular assessment of financial performance to assure that practice financial and business development goals are met

Ensures that obligations to vendors and suppliers are met, establishes a system of checks and balances that minimize the risk of financial loss and ensure organizational integrity

Seeks out areas of business development to increase market share for programs and services

Ensures reporting and data submission activities are met for accreditation, regulatory and compliance requirements

Responsible for assisting with business development and capital requests. Supports operations leadership with implementation of new services; executes approved business plan

Qualification

Business developmentHealthcare systems knowledgeNegotiation skillsBachelor’s degreeCorporate wellness initiativesHealthcare sales experienceCommunicationRelationship-building skills