Apply on Employer Site

Eurofins · 4 hours ago

Laboratory Project Manager I - Eurofins Environment Testing, Arvada, CO

Arvada, CO, USA

Full-time

Onsite

New Grad, Entry Level

$55K/yr - $70K/yr

0+ years exp

Eurofins is a network of independent companies providing analytical testing services to ensure safety and sustainability. The Project Manager I will coordinate and manage client projects through all phases of laboratory operations, fostering client relationships and ensuring project requirements are met.

BiotechnologyGeneticsHealth CareLife SciencePharmaceutical

No H1B

Responsibilities

Project review in LIMS

Sets up project

Adds any project notes (special reporting and invoicing instructions, etc.)

Reviews project documentation (permits, SOW, QAPP, and purchase/task orders)

Adds any project documentation to central repository (permits, SOW, QAPP, and purchase/task orders)

Sets up client for Total Access

Manages purchase orders, task orders, contracts, and change order requests

Verifies that lab compound lists and limits meet project requirements for new projects not quoted

Adds any project specific limits/lists to LIMS

Deliverable assignment and delivery route

For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed

Communicates project details to operations

Initiates project kick off call with client and pertinent staff, if needed

Engages work share labs, service centers, and non-Eurofins Environment Testing locations as needed for new projects not quoted

Works with operations to ensure adequate capacity for incoming work (forecasting)

Provides updates to operations on upcoming work

Familiarity with state and national program requirements as it pertains to work mix

Create bottle orders

Schedules courier or field sampler, if needed

Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for new work

Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for existing work

Initiates approval process for any subcontract labs not on the approved list

Generates subcontract paperwork

Generates accounting software requisition when sending subcontract samples

Verifies that lab certification meets project requirements

Verifies that lab compound lists and limits meet project requirements for new quotes

For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket

Engages work share labs, service centers, and non-Eurofins Environment Testing locations as needed for new quotes

Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)

Communicates any issues to clients for duration of project

Manages incoming work for Rush and short holds

Reviews log-in

Resolves log-in issues with client

Informs client of any log-in discrepancies

Sets samples to “available” after review

Sends client sample receipt confirmation

Reviews draft invoice

Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing

Client specific report requirements

Reviews job list daily and manages due dates

Communicates any expected delays to clients before the job due date

Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client

Reviews reports and EDDS before issuing to the client

Confirms correct report format and EDD format is used

Creates and issues final report by client due date

Issues final data packages

State reporting forms and submission

DMR forms

EDD checkers

Data upload

Compiles case narratives

Sets up delivery route

Reviews final invoice before issuing to client

Generates credit/debit memos as needed

Submits credit/debit memos for approval

Submits approved credit/debit memos to client, if needed

Submits revised invoices

Initiates follow up calls to confirm correct invoicing

Works with collections on A/R follow up

Regular review of A/R status

Work with CSM to communicate lab capabilities to the client

Requests new client review

Confirms sales assignments with BDMs and notifies assigned AE/BDM

Takes new quote requests from clients

Reviews client contract requirements / coordinates review with CSM, LD, etc

Reviews purchase orders

Submits purchase orders for approval and returns approved orders to client

Follows up on client terms and credit limit

Follow up calls and visits with clients

Provides technical support as needed

Uses company resources to follow up on client requests

Familiarity with company capabilities and key contacts

Forecasts upcoming work

Asks for the next opportunity

Submits client complaints and participates in correction action / follow up as needed

Communicates client issues/complaints to sales

Supports the follow up of quotes/bids for tracking purposes

Initiates project QAPP review with operations, QA, and subcontract labs as needed

Initiates technical support from operations as needed (special requests, method development, technical review, etc.)

Quote generation and approvals

Reviews client quote requests for capabilities, certifications, scope

Confirms client contracts (if applicable) and pricing

Determines lab placement for the work

Creates quotes for approval

Sends quotes to client

Forecasts quotes

Provides QAPP/SOW information to the client as needed

Updates status in LIMS

Qualification

BS/BA in Chemistry/SciencesEnvironmental regulations knowledgeClient relationship experienceLaboratory methods knowledgeLIMS familiarityComputer skillsMulti-taskingProblem solving skillsCommunication skillsTime managementOrganizational skillsLeadership skillsAdaptability

Required

BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree)

6 months of client-relationship/customer service experience

Knowledge of Environmental regulations and methodologies

Requires additional lab training in methods and QA across multiple departments

Authorization to work in the United States indefinitely without restriction or sponsorship

Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Eurofins Environment Testing services, products, testing capabilities, technology, production, and support systems

Program specifications and laboratory procedures

Environmental regulations

Process improvement methods

QA program plan

Contract compliance

Laboratory methods and techniques

Basic knowledge of the LIMS

Strong interpersonal, communication and problem solving skills

Effective time management

Strong organizational skills

Leadership skills

Computer skills – using routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint

Multi-tasking

Adaptability and flexibility

Ability to ensure requirements for On-Time Delivery are met

Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback

Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client's technical questions about the project and to effectively communicate project status

Customer Service Orientation: Strives to meet customer expectations and takes responsibility to resolve client complaints. Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers' questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services; establishes boundaries as appropriate for unreasonable customer demands

Is pleasant, courteous and professional when dealing with internal or external customers; displays a good-natured, cooperative attitude; is calm and empathetic when dealing with hostile customers