Amtrak · 5 hours ago
Customer Service Representative - 90060763 - South Bend
South Bend, IN
Full-time
Onsite
New Grad, Entry Level
$29.29/hr - $39.05/hrAmtrak is a leading transportation service provider in the United States, connecting businesses and communities across the country. The Customer Service Representative role involves providing superior customer service to passengers, assisting with ticketing, boarding, and general passenger comfort.
Service IndustrySoftwareTourismTravel
Responsibilities
The incumbent will be responsible for greeting, servicing and general comfort of each passenger
Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains
Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports
Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station
Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation
Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms
Required to perform janitorial duties
Handle checked baggage, package express and company materials in the station and on/off train
Qualification
Required
Able to lift items that weigh up to 50lbs
Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor)
Must have a HS Diploma or GED
Valid Driver's License required
Must have excellent written and oral communication skills
The ability to maintain a positive, good-natured attitude is essential
Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems
Preferred
Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets
Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies
Familiar with the operation of the Passenger Information
Proficient with baggage & express operation and be able to quote rates & information
Benefits
Health, dental and vision plans
Wellness programs
Flexible spending accounts
401K retirement plan
Life insurance
Paid time off
Reimbursement of education
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits
Rail pass privileges
Company
Amtrak
Amtrak is a provider of intercity passenger rail services across the country, connecting major cities and regions.
Founded in 1971
10001+ employees
H1B Sponsorship
Amtrak has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (40)
2023 (50)
2022 (52)
2021 (42)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$125.7MKey Investors
Federal Railroad AdministrationU.S. Department of Transportation
2024-09-03Grant· $63.9M
2023-09-25Grant· $8.8M
2022-08-18Grant· $45M
Leadership Team
John McSorley
Director of Critical Infrastructure Protection
Recent News
2026-01-05
bloomberglaw.com
2026-01-03
2026-01-03
Company data provided by crunchbase