Holland Hospital ยท 1 week ago
Customer Support Technician I
Holland, MI
Full-time
Onsite
New Grad, Entry Level
$19.17/hr - $28.76/hrHolland Hospital is a healthcare provider seeking a Customer Support Technician I to assist customers with Information Technology issues. The role involves troubleshooting IT infrastructure and applications while providing excellent customer service and documenting support tickets.
Health CareHome Health CareHospital
Responsibilities
Answer calls in queue from Customer Support call center system
Use established call center scripts (inquiries and responses) to provide end users with a consistent experience
Is able to gather information from end users in order to resolve or escalate issues
Ability to determine where to direct technical efforts. Resolves issues on first call whenever possible
Configures and deploys IT technologies using documented procedures
Ability to develop strong critical thinking skills in order to determine root problem
Some knowledge in networking, telecommunications and Windows operating systems
Can find and utilize established documentation in order to resolve user issues
Knows when to escalate issues to next level of support
Documents established and required information in the Customer Support system
Suggests changes to established support documentation
Assist management and other Customer Support staff in the documentation of support processes
Accepts mentorship from other Customer Support staff to build knowledge in systems and culture
Strives to increase technical knowledge by attending classes in IT technology
Keeps up on current technology and trends
Utilizes down time to learn technology in use in the organization
Qualification
Required
High School Diploma or equivalent required
Ability to complete task oriented work under minimal supervision required
Strong customer service and communication skills required
Company
Holland Hospital
Holland Hospital engages in healthcare to improve the health of the community with medical excellence, advanced technology and expert care.
Founded in 1917
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Roehling
Chief Financial Officer
Malia Boss, MPH
Care Coordinator: Lakeshore Health Partners Internal Medicine
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