Terranea Resort · 6 hours ago
Training and Quality Manager
Rancho Palos Verdes, CA
Full-time
Onsite
Mid, Senior Level
$85K/yr - $100K/yr
3+ years expTerranea Resort is a luxury resort committed to providing exceptional service and quality. The Training and Quality Manager will create and implement training programs to enhance staff development and ensure quality standards are met, while also evaluating training effectiveness and supporting service culture initiatives.
Hospitality
Responsibilities
Develop, implement, and manage comprehensive onboarding, orientation, and ongoing training programs for all levels of team members
Partner with department leaders to assess training needs and align programs with business goals, brand standards, and service culture
Facilitate training sessions, workshops, audits, and leadership development programs, both in-person and virtual and make recommendations for continuous improvement
Manage and maintain the training logs, ensuring accurate tracking of training completion and compliance requirements
Design and update training materials, manuals, job aids, and SOPs to ensure consistency and clarity across departments
Support compliance training, including harassment and human trafficking prevention, safety, food safety, and regulatory requirements
Coach and support department trainers, leaders, and subject matter experts in effective training delivery techniques
Evaluate training effectiveness through feedback, metrics, and performance outcomes; recommend improvements as needed
Support service culture initiatives and employee engagement efforts through targeted training and development programs
Maintain accurate training records and provide regular reporting to leadership
Stay current on training best practices, adult learning principles, and industry trends; Research and solicit outside training resources, as needed
Train managers on problem solving, process improvement and strategic planning techniques
Assist in collecting, compiling and analyzing information as needed
Conduct new hire employee orientation
Create, maintain, update and conduct leadership training
Facilitate strategic planning, assuring alignment with the company goals and objectives
Facilitate problem solving meetings assuring the systematic process is adhered to, quality tools are used, and 100% resolution is achieved
Communicate the importance of, and energize associate involvement in, all quality efforts in the Resort
Use data collection methods to compile, display, track and analyze defect trends. Communicate defect trends to departments in a timely and usable fashion with follow up plan for how to correct defects
Recognize associates for involvement in the quality process
Attend seminars/functions given by businesses involved in various professional associations to increase knowledge level
Attend monthly departmental meetings and daily line ups to enhance quality training
Benchmark within the Company as well as other industries to find the best practices in order to achieve superior performance
Qualification
Required
Have a strong understanding of luxury resort/hotel business
Clear understanding of the Forbes standards and how to execute into all training material and modules
Minimum of 3–5 years of experience in training, learning & development, or talent development
Proven experience designing and facilitating engaging training programs for diverse audiences
Excellent facilitation, presentation, and communication skill; along with interpersonal and presentation skills
Ability to influence without authority and work effectively with leaders across departments
Ability to command the room with executive presence
Computer literate in Microsoft Office applications with the ability to learn HRIS systems and training software systems
Strong organizational skills with the ability to manage multiple priorities. Must be able to handle multiple tasks in a fast-paced environment
Proficiency in Microsoft Office and training-related software platforms
Fluency in English both verbally and non-verbally
Preferred
Bachelor's degree in Human Resources, Organizational Development, Education, Hospitality Management, or related field preferred
Some experience in Instructional Design is a plus
Hospitality experience strongly preferred
Benefits
Group medical
Dental
Vision
Life
Disability benefits
Employee assistance program
Paid time off/sick time
Participation in a 401(k) plan with a company match
Company
Terranea Resort
Terranea Resort offers a unique environment, where panoramic ocean views foster a peaceful ambiance along the Palos Verdes Peninsula.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Bustos
Chief Marketing Officer
Company data provided by crunchbase