Aceolution · 3 hours ago
Director – Engagement Delivery Lead
New York, United States
Full-time
Onsite
Director/Executive
20+ years expAceolution is seeking a Director – Engagement Delivery Lead (Service Operations) who will be responsible for driving regional service delivery and client satisfaction while supporting business growth objectives. This role combines strategic leadership with hands-on execution, ensuring high-quality delivery and strong client partnerships.
ConsultingInformation Technology
Hiring Manager
Thirunavukkarasu Raman
Responsibilities
Lead regional service operations to meet and exceed business objectives, SLAs, and KPIs
Define, track, and improve operational metrics across delivery centers and service lines
Identify opportunities for best practices, process optimization, and scalable delivery models
Ensure consistent quality, efficiency, and compliance across all operational activities
Serve as the primary point of contact for client relationships and overall satisfaction
Act as a customer advocate, supporting launch strategies and output-based delivery models
Manage day-to-day client-specific service and operational deliverables
Conduct regular performance reviews and ensure alignment with client expectations
Develop and execute strategic and tactical plans to drive revenue growth within existing accounts
Support new initiatives, partnerships, and programs aligned with business goals
Work closely with senior management to align regional strategies with company-wide objectives
Lead and manage delivery teams, including product-area leads and program managers
Define team structures, roles, and objectives to best support program requirements
Provide strong leadership through clear communication, coaching, and role modeling
Drive employee performance, engagement, and productivity
Partner with service delivery teams, business leaders, and support functions to drive execution
Coordinate operations across multiple accounts and regions to ensure consistency and efficiency
Work with client representatives and internal stakeholders to implement effective strategies and solutions
Review revenues, costs, and operational performance at the account and regional levels
Ensure financial discipline while maintaining service quality and client satisfaction
Support budgeting, forecasting, and performance reporting activities
Qualification
Required
20+ years of overall professional experience
Minimum 15+ years of experience in leadership roles within operations, service delivery, or client engagement
Strong background in managing large delivery teams and complex client environments
Excellent communication, stakeholder management, and leadership skills
Proven ability to drive operational excellence and business growth
Preferred
Bachelor's or Master's degree preferred
Company
Aceolution
Aceolution provides IT, media and consultancy services.
1001-5000 employees
H1B Sponsorship
Aceolution has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase