Cardinal Health · 15 hours ago
Representative II, Customer Service Operations
United States
Full-time
Remote
Entry Level
$15.75/hr - $18.50/hr
2+ years expCardinal Health is a healthcare services and products company, and they are seeking a Representative II for Customer Service Operations. The role involves processing customer orders, responding to inquiries, and coordinating with internal stakeholders to resolve order-related issues.
Health CareHospitalMedical
Responsibilities
Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed
Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses
Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles
Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues
Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues
For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders
Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples
Qualification
Required
Excellent Phone Skills with a focus on quality
Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA
Preferred
High school diploma, GED or equivalent, or equivalent work experience, preferred
2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized
Previous experience working in a remote/work from home setting is preferred
Prior experience working with Microsoft Office is preferred
Prior experience working with order placement systems and tools preferred
Customer service experience in prior healthcare industry preferred
Root cause analysis experience preferred
Familiarity with call-center phone systems preferred
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Company
Cardinal Health
Cardinal Health is a manufacturer and distributor of medical and laboratory products.
10001+ employees
H1B Sponsorship
Cardinal Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (128)
2024 (116)
2023 (140)
2022 (158)
2021 (106)
2020 (142)
Funding
Current Stage
Public CompanyTotal Funding
$1.08B2025-08-28Post Ipo Debt· $1B
2006-08-16Post Ipo Debt· $78M
1983-08-12IPO
Leadership Team
Aaron Alt
Chief Financial Officer
T
Tony Caprio
Executive Vice President
Recent News
2026-01-12
Fortune
2025-12-19
Company data provided by crunchbase