Axiom · 2 hours ago
Branch Support Specialist – Baltimore – Maryland
Baltimore, MD
Full-time
Hybrid
Mid Level
3+ years expAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. They are looking for a capable resource to coordinate support activities and provide on-site/on-call assistance to end-users within the organization’s desktop computing environment.
ComplianceConsultingLaw EnforcementLegalProfessional Services
No H1B
Responsibilities
Deliver on-site and remote support for hardware, software, and infrastructure at branch locations
Troubleshoot end-user issues with applications, connectivity, VPNs, and more
Support and maintain in-house and third-party software, including market data applications
Act as escalation point for Helpdesk issues; collaborate with Network Services and global support teams
Maintain ticketing records, documentation, and ensure policy compliance
Assist in home office setup and remote work support (firm-issued or personal laptops + VMs)
Participate in after-hours and weekend on-call rotation
Stay updated on new technologies and internal tools
Qualification
Required
Minimum 3 years of field support experience, preferably in a branch environment
Bachelor's degree or equivalent practical experience (3 years of progressive experience = 1 year of education)
Strong troubleshooting skills and ability to handle multiple tasks under pressure
Familiarity with Microsoft Office Suite and general enterprise IT tools
Excellent communication and interpersonal skills
Must be authorized to work in the U.S. – We are not sponsoring visas at this time
Candidates must be local or willing to work on-site. Travel to the surrounding branch offices may be required
Preferred
Background in supporting financial services clients is highly desirable
Company
Axiom
Axiom is where high-caliber legal talent meets full-service law firm work.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$28MKey Investors
Permira
2019-09-06Corporate Round
2013-02-06Series Unknown· $28M
Leadership Team
David McVeigh
Chief Executive Officer
CJ Saretto
Chief Technology Officer
Recent News
2025-08-26
Company data provided by crunchbase