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Oakton College · 11 hours ago

Testing Center Monitor - Full Time Staff (permanent)

Des Plaines, IL

Full-time

Onsite

New Grad, Entry Level

$20.71/hr - $20.71/hr

Oakton College is seeking a Testing Center Monitor to provide quality customer service and maintain the integrity of testing services. The role involves administering and proctoring various exams while ensuring a secure testing environment and collaborating with academic departments to support the college's mission.

Higher Education

Responsibilities

Administer and proctor a variety of tests. Exams may include those given for placement, a particular Oakton class (online or face-to-face), tests for students attending another university, or specialty exams

Provide a responsive, friendly and effective point of contact for the community, potential students, students, faculty, and staff

Follow standard operating procedures as outlined by the Testing Coordinator

Maintain accurate logs of appointments and Testing Center activity. This includes the daily log of tester training opportunities to improve the Testing Center performance in the areas of efficiency, data accuracy, and customer satisfaction

Communicate and activity (sign-in and check-out) as well as, the logs for individual classes and faculty (tests dropped off, dates taken, and picked up)

Participate in continuous collaborate effectively amongst Testing Center staff members, and across both campuses to provide optimal service. Work with Testing Center staff members, and College partners to effectively seek out solutions to issues and concerns that may arise

Engage in providing coverage for all modes of communication: telephone, e-mail or other methods as necessary

Understand and utilize available resources to assist in the proctoring and monitoring of tests. Including but not limited to, electronic learning platforms, and surveillance equipment

Perform other job-related duties as assigned

Qualification

Customer serviceMicrosoft OfficeConfidentialityProfessional interactionCommunication

Required

Associate's degree or college experience where an equivalent combination of education and experience can be obtained is required

Previous experience in customer service and/or educational setting is required. Must be able to provide quality customer service

Excellent communication skills, both written and oral

Proficiency in Microsoft Office products and the Windows operating system

Ability to preserve confidential information

Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences, and to exhibit an adequate level of respect to fellow employees and the College community at large

Ability to work flexible hours at both the Skokie and Des Plaines campuses including some evening hours consistent with student needs