Level 1 VoIP & Network Technical Support Rep. (NOT Desktop Support) Dallas, Tx jobs in United States
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Vivant ยท 1 week ago

Level 1 VoIP & Network Technical Support Rep. (NOT Desktop Support) Dallas, Tx

positionFarmers Branch, Texas, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. They are seeking a Level 1 Help Desk Support Technician with hands-on telecom experience to provide first-line technical support, diagnose and resolve common issues, and ensure a positive customer experience through clear communication and methodical troubleshooting.

InternetTelecommunicationsVoIPWireless

Responsibilities

Answering client calls, responding to emails and resolving client issues, either with the internet, phone service, changes to client PBX, troubleshooting network equipment (firewalls, switches, wifi devices) as well as provisioning equipment for new clients, porting phone numbers, and following up on previous support tickets to ensure all issues are resolved in a timely manner
Troubleshoot VoIP-related issues including: Phone registration, Call Tree Setup (IVR), Audio quality, Network connectivity problems affecting SIP/RTP, Firewall configuration and NAT traversal issues
Accurately document customer interactions, troubleshooting steps, and resolutions
Escalate unresolved or advanced issues to other team members to resolve the matter

Qualification

VoIP systemsNetwork troubleshootingSIP trunksRoutersSwitchesWiFi networksCustomer communicationDocumentationInitiative

Required

MUST LIVE IN THE DALLAS-FORT WORTH AREA. 100% In-Office with no WFH/REMOTE Setup
Hands-on telecom experience
Real-world experience supporting VoIP systems, SIP trunks, routers, switches, and WiFi networks
Ability to troubleshoot call quality issues, connectivity problems, and basic network-related incidents in a production environment
Strong foundation in networking and some VoIP
Eager to learn and can follow established troubleshooting processes
Motivated to gain knowledge through training
Demonstrate initiative
Communicate effectively with customers
Escalate issues appropriately to ensure efficient and fast resolution
Answer client calls, respond to emails and resolve client issues
Troubleshoot network equipment (firewalls, switches, wifi devices)
Provision equipment for new clients
Port phone numbers
Follow up on previous support tickets to ensure all issues are resolved in a timely manner
Accurately document customer interactions, troubleshooting steps, and resolutions
Escalate unresolved or advanced issues to other team members

Company

Vivant

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Vivant is a telecommunication company offering internet and phone services.
dateFounded in 2012
location
Lewisville, Texas, USA
people-size51-200 employees
web-link
https://vivantcorp.com

Funding

Current Stage
Growth Stage

Leadership Team

H
Hamed Mazrouei
Founder & CEO
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