Apply on Employer Site

Prisma Health · 18 hours ago

Operations System Analyst, FT, Days

Maryville, TN

Full-time

Onsite

Mid Level

3+ years exp

Prisma Health is dedicated to transforming healthcare and is seeking an Operations System Analyst to enhance operations across its Ambulatory sites. The role involves resolving EMR and workflow issues, optimizing scheduling, and providing education to staff while collaborating with various teams to support operational priorities.

Health CareHospitalMedical

Responsibilities

Resolve issues with Epic and workflows, and coordinates with the appropriate Epic Cadence, Ambulatory and MyChart teams for assistance when necessary

Create and customize templates for all Ambulatory Epic Departments, individualized for each provider's needs while confirming access standards are met

Educate and assist departmental leadership and team members with referral transcription and scheduling workflows to guarantee efficient use of schedulers' time

Collaborate with practice/site operational and physician leadership to build scheduler and patient-facing decision trees to decrease scheduling errors and increase patient access by allowing patients to schedule new and established patient visits with scheduling staff or through MyChart

Provide assistance with any administrative workflow issues, including eCheck, Welcome Tablet Workflows, and Patient Entered Data Questionnaires in Epic

Assist with most reporting questions and build various reports in Slicer Dicer and Workbench Reports

Manage and respond to Incident and service requests

Performs other duties as assigned

Qualification

EpicWorkflow OptimizationTemplate BuildingReporting SupportClinical WorkflowsMicrosoft OfficeMulti-taskingPresentation SkillsCommunication SkillsInterpersonal SkillsProject Management